![Molly Cormier](https://jobicy.com/react/themes/app/images/avatar.jpg)
Molly Cormier

# Customer Care

Actively looking · Member since 7 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryfrom 25 USD/hourlyWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryCommunity health worker
CPR

## Skills

21 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Billing](https://jobicy.com/talent/billing.md)[C++](https://jobicy.com/talent/c-plus-plus.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Community Management](https://jobicy.com/talent/community-management.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Consulting](https://jobicy.com/talent/consulting.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)[Creative Writing](https://jobicy.com/talent/creative-writing.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Email](https://jobicy.com/talent/email.md)[Employee Engagement](https://jobicy.com/talent/employee-engagement.md)[Employee Relations](https://jobicy.com/talent/employee-relations.md)[Events](https://jobicy.com/talent/events.md)

## Experience

Career history

### Customer service · City of Houston

Jan 2023Responded to customer inquiries via phone, email, and live chat, resolving issues in a timely and satisfactory manner.
- Assisted customers with product information, pricing, and order processing, ensuring a positive customer experience.
- Handled escalated customer complaints with empathy and problem-solving skills, striving for first-call resolution.
- Collaborated with cross-functional teams to address customer concerns and improve overall customer satisfaction.
- Updated customer information in the CRM system, accurately documenting interactions and resolutions.
- Contributed to team training programs, providing knowledge and guidance to new customer service representatives.

### Customer service associate · DB Schenker

Jan 2021​-Assisted customers with inquiries, product recommendations, and sales transactions, fostering positive relationships.
​-Managed customer complaints and resolved issues, ensuring customer satisfaction and retention.
​-Maintained accurate records of customer interactions and transactions in the POS system.
​-Collaborated with the store team to create engaging visual displays and enhance the overall shopping experienc

### Customer support representative · Amazon

Jan 2019Assisted customers with technical issues, troubleshooting software and hardware problems.
- Provided step-by-step instructions to customers, helping them resolve technical issues independently.
- Documented and escalated complex technical problems to the appropriate department for further investigation.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Recognized for consistently meeting or exceeding monthly performance targets.

## Education

Learning historyNo education data available.

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