![Genesis Dumeng](https://jobicy.com/react/themes/app/images/avatar.jpg)
Genesis Dumeng

# Customer Service Representative

Actively looking · Member since 8 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryfrom 14 USD/hourlyWork preferenceFull Time, Part TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summarySelf motivated individual looking to obtain a position or internship within a company where I could utilize my skills while gaining experience that will help further my career.

## Skills

4 capabilities[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)

## Experience

Career history

### Front Desk Receptionist · Melissa Lazarus Dermatology

May 2021 – September 2022● Ensure cleanliness of the reception area
● Receive and sort mail and deliveries
● Collect detailed information from all patients
● Schedule and maintain appointments
● Handle all front desk coordination with customers both internal and external

### Front End Coordinator · T.J. Maxx

October 2020 – March 2021● Organized merchandise to ensure the maintenance of orderliness
● Promoted products and services to potential customers
● Completed in store and online sales
● Assisted with store marketing and visual displays
● Held knowledge of store's daily sales plans and conversion rates to push and reach
the store's goals

### Patient Enrollment Specialist · Signal lamp Health

March 2020 – September 2020● Managing large amounts of inbound and outbound calls in a timely manner.
● Following call center “scripts” when handling different topics.
● Identifying customers' needs, clarifying information, researching every issue and
providing solutions.
● Build sustainable relationships and engage customers by taking the extra mile
● Keep records of all conversations in our call center database in a comprehensible
way
● Frequently attend educational seminars to improve knowledge and performance
level
● Meet personal/team qualitative and quantitative targets

### Baby Imaging Specialist · Cranial Technologies

August 2019 – November 2019● Obtain, enter, and process patient information in Intergy
● Provide outstanding customer service to all of our patients
● Work as a team to properly complete a DSI for each baby
● Office duties include answering phones, room patients, and maintain a friendly
and clean environment for all patients
● Provide outstanding customer service to all of our patients

### Receptionist · Palisades Foot & Ankle

November 2018 – August 2019● Accurately enter and verify patient demographics and billing at the time of check in
● Assure that clients properly fill out and sign all relevant insurance forms
● Perform insurance verification
● Collect patient co-pays at time of visit
● Quickly and effectively answer telephones and schedule patient appointments

## Education

Learning history

### Riverside Jr-Sr High school

September 2014 – June 2018High school diploma

### Wilkes Barre Area Career Technical Center

August 2015 – June 2018Diploma in Cosmetology

Member of Future Business Leaders of America

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