![Lynsey Poage](https://jobicy.com/react/themes/app/images/avatar.jpg)
Lynsey Poage

# Guest Relations Working Lead

Actively looking · Member since 8 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI am constantly striving to achieve the highest performing team that provides top tier customer service. I achieve operational excellence and always set my team up for success.

## Skills

4 capabilities[Administration](https://jobicy.com/talent/administration.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Operations Management](https://jobicy.com/talent/operations-management.md)

## Experience

Career history

### Guest Relations Working Lead · Disneyland Resort

March 2022 – Current● Facilitate lead training
● Labor management throughout operating day
● Provide daily updates to cast based on operation
● Lesion from upper management to cast
● Maintain inventory for department
● Place and receive orders
● Responsible for up to 100 cast members at any given time
● Exhibit Company’s priorities: safety, courtesy, efficiency, inclusion
● Act as the point of contact during difficult guest interactions and assist as needed
● Provide management with reports on daily trends

### Guest Relations Hostess · Disneyland Resort

May 2019 – Current● Be in constant contact with guests regarding Resort information
● Proactively problem-solve appropriate solutions
● Demonstrate compassion for difficult and personal guest situations
● Exhibit exceptional verbal, nonverbal, and written communication skills
● Able to stay calm during complex and fast-paced situations
● Share knowledge of our varying services for guests with disabilities
● Work in a team-oriented atmosphere

### Food and Beverage Cashier · Disneyland Resort

June 2018 – May 2019● Assisted guests in food order and retrieval
● Interacted with guests in theme with area of work
● Remained calm during high paced, high pressure situations
● Delivered excellent customer service
● High volume cash handling
● Addressed guest comments and concerns with great composure

## Education

Learning history

### California State University Fullerton

2017 – 2022Business

Bachelor of Arts in Business Administration with a concentration in Entertainment and Hospitality Management

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