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* [Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Dedicated professional with a proven track record in technical support, project management, and event coordination. Seeking opportunities to leverage my expertise in enhancing member experiences, managing complex projects, and driving organizational success.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Communication](https://jobicy.com/talent/communication.md)[CRM](https://jobicy.com/talent/crm.md)[Collaboration](https://jobicy.com/talent/collaboration.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Jira](https://jobicy.com/talent/jira.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Networking](https://jobicy.com/talent/networking.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Event Management](https://jobicy.com/talent/event-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[MacOS](https://jobicy.com/talent/macos.md)[Public Speaking](https://jobicy.com/talent/public-speaking.md)[Windows OS](https://jobicy.com/talent/windows-os.md)

## Experience

Member Experience Technical Associate @ lululemon  11/21 - Present - Provided comprehensive technical support to 1,000+ members, improving member satisfaction by 10%.
- Developed end-user training strategies, set up corporate devices, and documented technical procedures.
- Troubleshot and resolved device issues, increasing customer satisfaction by 25%.
- Reduced ticket submissions, bugs, and escalated cases by 20% by identifying commonalities in JIRA systems.
- Onboarded customers and effectively communicated feedback to enhance product offerings.

Acoustics Engineering Project Manager @ Apple  05/21 - 11/21 - Led cross-functional meetings, managed budgets, and ensured project milestones were met on time.
- Managed a team of up to 8 engineers on acoustic module projects.
- Coordinated with vendors, mitigated risks, and maintained product life cycles.
- Procured materials from external vendors for quality testing and interfaced with stakeholders.

Genius Room Lead / Genius @ Apple  09/17 - 04/21 Trained and onboarded 75+ new technicians and managed service parts for repairs.
- Produced Today At Apple Sessions and increased attendance by 20% for music-related events.
- Managed ticket orders for management, talent, and external stakeholders.
- Developed strategies to improve repair quality, supported by a 98% repair accuracy rate.

Artist Coordinator @ JZ Music  10/15 - 05/16 - Managed backstage operations and schedules for a major music festival with 20,000+ attendees.
- Led retrospectives, created operational documentation, and reduced overhead costs by 5%.

## Education

Hult International Business School  2015/2016  Master's in International Business

North Carolina State University  2011/2015  Bachelors of Arts in Communication

Portfolio not available.

Services not available.