![Lyza Cernick](https://jobicy.com/react/themes/app/images/avatar.jpg) Lyza Cernick # Highly Motivated Property Management Professional Actively looking · Member since 8 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 25 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryHighly motivated and detail-oriented management professional with a strong background in property management, hospitality, and office management. Demonstrated expertise in executing property management strategies and implementing policies to achieve exceptional financial outcomes and operational performance. Proven track record of addressing resident concerns, coaching teams, and providing technical support for software operations. Skilled in maintaining accurate records, managing budgets, and enhancing customer service to ensure high occupancy rates. Proficient in using software tools such as Yardi, Rent Café, Entrata, KnockCRM, AMSI, and MRI. Eager to bring my skills and enthusiasm to a dynamic company and contribute to its success. ## Skills 23 capabilities[Administration](https://jobicy.com/talent/administration.md)[Adobe](https://jobicy.com/talent/adobe.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Business Administration](https://jobicy.com/talent/business-administration.md)[Business Management](https://jobicy.com/talent/business-management.md)[Canva](https://jobicy.com/talent/canva.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Community Management](https://jobicy.com/talent/community-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM](https://jobicy.com/talent/crm.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Maintenance Management](https://jobicy.com/talent/maintenance-management.md)[Onboarding](https://jobicy.com/talent/onboarding.md)[Operations](https://jobicy.com/talent/operations.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[People Management](https://jobicy.com/talent/people-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Property Management](https://jobicy.com/talent/property-management.md)[Sales Operations](https://jobicy.com/talent/sales-operations.md)[Team Management](https://jobicy.com/talent/team-management.md) ## Experience Career history ### Manager of Leasing Operations · Southern Land Company 05/2022 – 7/2023● Supported and executed property management strategies, implementing policies, procedures, and practices that drove each property to surpass budgeted financial goals and achieve operational performance objectives ● Assisted Community Managers in addressing resident issues, legal inquiries, maintenance challenges, staff concerns, and project management, ensuring seamless operations ● Trained and coached Leasing, Property Management, and Maintenance teams in policies and procedures, enhancing team efficiency and productivity ● Provided technical and analytical support and training to software users, including Yardi, Rent Café, and Online Leasing, ensuring smooth software operations ● Managed payments and collections at each community, maintaining accurate resident ledgers, security deposits, fees, prepayments, and rent charges, while ensuring compliance with standards ● Successfully troubleshooted software interface issues, resolving department support cases promptly to minimize disruptions ● Actively participated in creating and reviewing Standards of Operating Performance for the multifamily portfolio, promoting efficiency and best practices ● Supported software implementations and upgrades, ensuring accurate data preparation and validation for new software setup ● Conducted quarterly audits, identifying areas for improvement and recommending policy and procedural changes to enhance day-to-day operations ### Community Manager · Hawthorne Residential Partners/Kenney Realty 5/2016 – 4/2022● Proactively managed a 264 unit luxury apartment community ● Analyzed and remained within budgets provided and produces timely reports including purchasing, payroll, debt analysis, and legal document auditing ● Verified all incoming applications, reviews credit and income to qualify applicants for occupancy ● Managed all administrative support functions, including office organization, procedures, record keeping, schedules and staff performance ● Consistently maintained physical occupancy of 95%-100% while minimizing budget expenditures and increasing NOI ● Operated the software Entrata, Yardi, Knock and Rent Cafe for all lead, marketing and operations management ● Facilitated and maintained payments, ledgers and accounts of each individual resident ● Assisted in the preparation of the annual operating budget ● Maintained high customer service standards in a fast-paced environment ### Property Manager · Village Green 12/2013 – 5/2016● Enhanced economic occupancy from 82% to 91% within a five month period at site level in Ohio ● Recognized with the Best of the Best award, commending superior customer service and going above and beyond ● Utilize AMSI and MRI software to manage resident communication ● Responsible for the accountability and work load efficiency of at least 14 employees ● Maintain timeliness of cash deposits, bills and statements of deposits, as outlined by Management policy ● Supervise and coordinate maintenance managers, construction projects (capital improvements), maintenance and repair items, subcontractors and vendors, and maintenance staffs for contract requirements and the daily operational activities for properties ● Ensure compliance with local, state and Village Green’s established rules, policies, safety measures and quality standards ● Provide designing and consulting on building renovations with soliciting and assessing the bids ## Education Learning history ### University of Wisconsin- Stout 9/2009 – 5/2013Resturant, Hospitality and Tourism Management This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.