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Brian Diehl

# Automation Field Service Engineer Manager

Actively looking · Member since 8 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryField Service Engineer and Field Service Manager with over ten years of expertise in the pharmaceutical, biopharmaceutical, life science, and consumer care industries. Strong awareness of the needs for automating systems implementation. Installation, repair, instrument maintenance, client onboarding, training, troubleshooting, and support expertise. Experienced in process and product development, as well as continuous improvement. Dedicated to providing great customer service through technical knowledge and talent development through knowledge transfer.

## Skills

2 capabilities[Automation](https://jobicy.com/talent/automation.md)[Customer Service](https://jobicy.com/talent/customer-service.md)

## Experience

Career history

### Senior OT Automation Implementation Engineer · Particle Measuring Systems

Apr 2023 – CurrentImplemented Automation projects in a highly regulated environment (GMP, GAMP, FDA, Annex1) for automated monitoring/control systems.
● Utilized process diagrams, SCADA block diagrams, and control schematics for implementation.
● Wrote validation documents (Design Specification, P&ID, Installation Qualification and Operation
Qualification) for customers before on site execution.
● Provided knowledge transfer and training to less experienced team members and customers.

### Manager, Field Services · 10X Genomics

Jan 2022 – April 2023● Acted as liaison between Field Service, Tech Support, R&D and other internal departments to advocate for the customer and resolve field support related issues.
● Developed the training program for the Chromium Connect Hamilton Nimbus OEM product.
● Responsible for interviewing, hiring, and training prospective new hires as well as retaining existing talent.
● Designed and implemented an in-house Quality release program for our Chromium Connect product, in direct response to issues seen in the field.

### Senior Client Implementation Specialist · Charles River Laboratories

Apr 2009 – Jan 2021● Schedule and lead system installations, qualifications, and customer training sessions for the Endosafe Nexus, a Hamilton OEM Automated system.
● Lead development of projects to support ongoing product and process development, including creating the standard operating procedures pertaining to all aspects of service and troubleshooting for Hamilton OEM system and other instruments.
● Provide escalated technical support and training for Charles River Laboratories’ product line of endotoxin,
rapid bioburden, and microbial detection products and services. Support includes answering emails, phone calls, remote computer sessions and on-site visits. All activities are tracked and reported in a CRM (Salesforce).
● Lead bi-annual training sessions at division headquarters for 3-6 technicians at a time on the Hamilton OEM robotic system. Sessions are conducted both remote and in person, as needed.

## Education

Learning history

### College of Charleston

2004 – 2008Bachelor of Science in Molecular Biology

### University of Illinois Urbana-Champaign

2023 – PresentMaster of Science in Management

Expected graduation date of 2025

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