![Gabrielle Thomas](https://jobicy.com/react/themes/app/images/avatar.jpg) Gabrielle Thomas # Customer Service Specialist Actively looking · Member since 8 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 22 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summarySeeking a remote Customer Service, Data Entry/Admin Assistant role that will utilize my problem-solving abilities, CRM software knowledge, exceptional communication skills and 10+ years in customer service. ## Skills 17 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Billing](https://jobicy.com/talent/billing.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Compensation And Benefits](https://jobicy.com/talent/compensation-and-benefits.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Email](https://jobicy.com/talent/email.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Salesforce](https://jobicy.com/talent/salesforce.md) ## Experience Career history ### Freight Dispatcher/Admin Assistant · The Legacy Branch LLC 1/2022 – Present• Preparing dispatch documents, as well as generating freight bills and invoices • Provide customer support for all customers, external and internal • Communicating with customers about shipment details, such as delivery or pickup times, and any kind of special handling requests that are needed • Tracking transportation regulations and laws and ensuring that their drivers are following them • Complying with DOT and FMCSA regulations for the driver and the company ### Buyer Services Representative · IAA, Inc. 8/2021 – 12/2021• Provide customer support for all customers, external and internal • Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws • Responsible for online setup to allow buyers to participate in online bidding • Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws • Answer customer inquiries originated via phone call, online chat or e-mail, and offer resolutions; with the objective being one contact resolution ### Benefits Support Specialist · Medix Temp Agency 8/2019 – 4/2020• Ensures the accuracy of all benefits enrollments to group administrators, brokers and member with accurate eligibility information • Responds to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries • Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA. • Assists with the open enrollment process • Interdepartmental communication regarding customer inquiries ### Customer Service Specialist · Nicor Gas 2/2017 – 4/2019• Work with the customer service team assisting and responding to gas emergencies, service requests and billing inquiries • Offer solutions, utilize problem-solving skills and conceptual thinking. • Prepare field orders (e.g., turn-ons, turn-offs, transfers, meter sets and removals); update and maintain customer account information. Determine documentation requirements; review and maintain hard copies when necessary. • Accountable for meeting individual performance objectives • Responsible for managing assigned workload, setting goals, prioritizing work, evaluating results and taking corrective action as needed ### Retail Service Representative · Renewal by Andersen 6/2015 – 3/2016• Responds to customer, homeowner, delivery partner requests and inquiries • Processes complex orders and requests with 100% accuracy from intake to filing • Clarifies, diagnoses and resolves customer order issues • Identifies and implements ways to improve overall level of service • Advanced understanding of order fulfillment process ## Education Learning history ### Triton College 11/2010 – 5/2011Civil Engineering Technician Certification This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.