![David Ritz](https://jobicy.com/react/themes/app/images/avatar.jpg) David Ritz # Customer Success Manager Actively looking · Member since 9 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 50 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryIn my role as a Customer Success Manager, I've had the privilege of overseeing a portfolio of 41 valued customers. With an average deal size of $123,000 and a diverse range of clients, from those with investments of $24,000 to those with substantial commitments of up to $775,000, I've been instrumental in driving success. Since shifting my focus to the post sale side of the company in October 2022, I've proudly contributed to the company's growth by closing an impressive $803,000 in upsells and renewals. My commitment to building strong, lasting customer relationships and delivering results has been a key driver of our collective success. ## Skills 15 capabilities[Adobe Photoshop](https://jobicy.com/talent/adobe-photoshop.md)[Business Strategy](https://jobicy.com/talent/business-strategy.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Consulting](https://jobicy.com/talent/consulting.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Journey Mapping](https://jobicy.com/talent/customer-journey-mapping.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Enterprise SaaS Sales](https://jobicy.com/talent/enterprise-saas-sales.md)[Lead Generation](https://jobicy.com/talent/lead-generation.md)[Networking](https://jobicy.com/talent/networking.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Photography](https://jobicy.com/talent/photography.md)[Sales](https://jobicy.com/talent/sales.md)[Social Media](https://jobicy.com/talent/social-media.md)[Zoom](https://jobicy.com/talent/zoom.md) ## Experience Career history ### Account Executive · Grimco 2019 – 2020• Responsible for growing 120 accounts across Colorado, New Mexico and Wyoming • Grew my portfolio 300% within my first year with the company • CRM maintenance and daily interactions with existing customers • Efficiently sold materials in bulk to existing customers; this allowed for a lower price per unit paid by the customer, and the drivers did not have to make multiple trips to the same location, creating a more efficient route for the drivers while increasing revenue for my portfolio by 13% ### Customer Success Manager · Darktrace 2020 – Present• Retained or upsold $803k in business over the last 8 months. The average deal size of my portfolio of 42 customers is $123k, ranging from $24k - $775k contracts. • I hold an average of 7 customer meetings per week. This includes EBRs, customer check in calls and technical sessions. • Initiated monthly checkpoint calls with customers at least once a quarter resulting in an 93% renewal rate among customers past and present • Responsible for the complete oversight and product training for 30-50 customers across the US and Canada for the leading provider in AI-powered cybersecurity solutions in our mission to free the world of cyber disruption. Our products protect more than 8,100 customers form the world’s most complex threats, including ransomware, cloud and SaaS attacks. • Responsible for the management of all expiring contracts in my portfolio • Conducted remote product demos for my customers to target upsell opportunities • Coordinated 30 days trials of our products that the customer had previously expressed interest in or from an identified upsell opportunity. ## Education Learning history ### University of Missouri 2015 – 2019International Business This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.