![Heather Payne](https://jobicy.com/react/themes/app/images/avatar.jpg) Heather Payne # Project Coordinator Actively looking · Member since 9 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 23 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryDedicated professional with a strong foundation in customer service, eager to pivot my career and apply my skills to the field of digital communication. Over the past 2 years, I've cultivated expertise in project management, team collaboration, and problem-solving. My journey into digital communications is driven by a genuine passion for all forms of digital media. I've recently completed my degree in Film, Television and Digital Media, equipping me with a solid understanding of production, post production, and the importance of a digital media in marketing and entertainment. ## Skills 24 capabilities[Adobe Creative Cloud](https://jobicy.com/talent/adobe-creative-cloud.md)[Brand Management](https://jobicy.com/talent/brand-management.md)[Client Management](https://jobicy.com/talent/client-management.md)[Communication](https://jobicy.com/talent/communication.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Digital Design](https://jobicy.com/talent/digital-design.md)[Digital Marketing](https://jobicy.com/talent/digital-marketing.md)[Graphic Design](https://jobicy.com/talent/graphic-design.md)[Interpersonal Skills](https://jobicy.com/talent/interpersonal-skills.md)[Oracle](https://jobicy.com/talent/oracle.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Payments](https://jobicy.com/talent/payments.md)[Photography](https://jobicy.com/talent/photography.md)[Project Management](https://jobicy.com/talent/project-management.md)[Social Media](https://jobicy.com/talent/social-media.md)[Time Management](https://jobicy.com/talent/time-management.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Video Editing](https://jobicy.com/talent/video-editing.md)[Video Production](https://jobicy.com/talent/video-production.md) ## Experience Career history ### CSR promoted to Service Project Coordinator · Pella 06/2021● Demonstrated active listening skills to attentively address customers' concerns, issues, and inquiries, ensuring their satisfaction. ● Maintained a consistently positive attitude and effectively managed customers' complaints by providing calm and prompt resolutions. ● Coordinated and executed project management activities, efficiently allocating resources, equipment, and information for seamless project execution. ● Devised actionable project plans by breaking down complex tasks into manageable actions and establishing realistic timeframes. ● Effectively delegated tasks to internal teams while assisting in schedule management to ensure timely project completion. ● Proactively identified evolving customer needs throughout project lifecycles, adapting strategies to meet their requirements effectively. ● Monitored project progress closely, promptly addressing any arising issues to maintain project momentum and deliverables. ● Served as the primary point of contact, fostering clear communication channels and providing regular project status updates to all participants. ### Freelance Video Editor · Trusted Medical 4/2021 – 6/2021● Reviewed shooting script and raw material to create a shot decision list based on scenes’ value and contribution. ● Trimmed footage segments and put together sequences. ● Input music, dialogues, graphics and effects. ● Created rough and final cuts ### Production and Marketing Assistant promoted to Smile Designer · Brighter Image Lab 02/2019 – 01/2021● Provided valuable support to the production team by assisting with lights, cameras, and set up as needed, ensuring smooth operations and high-quality output. ● Developed and curated captivating content for various social media platforms, engaging the target audience and driving brand awareness. ● Played a key role in creating and editing written, video, and photo content, leveraging creativity and attention to detail for impactful storytelling. ● Maintained a consistent and cohesive brand voice across different social media channels, reinforcing brand identity and strengthening audience connection. ● Collaborated closely with the marketing team to develop a well-planned social media calendar, aligning content with strategic objectives and maximizing reach. ● Assisted in the development and implementation of effective social media marketing strategies, contributing to increased engagement and brand visibility. ● Supported the scanning process and contributed to the cleanup of 3D scans, ensuring accurate and high-quality digital representations. ### Social Media Brand Coordinator intern · Home Design Television 08/2018 – 05/2019● Assisted director of marketing in implementing marketing plans, public relations, and advertising strategies. ● Created engaging text, image and video content. ## Education Learning history ### Texas Christian university 2018 – 2020Bachelors of Science in Communications - Film, Television and Digital Media This professional hasn’t added portfolio projects yet. 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