![Marqueis Jones](https://jobicy.com/react/themes/app/images/avatar.jpg) Marqueis Jones # Client Manager Actively looking · Member since 9 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 24 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryProven account management professional with demonstrated communication skills. Analytical and strategic planner and accomplished leader able to handle high stress situations with a mindset of providing solutions ## Skills 9 capabilities[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Leadership](https://jobicy.com/talent/leadership.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Research And Analysis](https://jobicy.com/talent/research-and-analysis.md)[Self motivated](https://jobicy.com/talent/self-motivated.md) ## Experience Career history ### Sr. Quality Assurance Associate · Upstart 12/2021 – 01/2023§ Retain in-depth product knowledge of the service offerings of the Company's compliance standards as well as processes and procedures related to duties and responsibilities. § Analyze data for completeness while reporting trends. § Audited cases, ensuring company policies and documentation comply with federal standards. § Participated in trainings to ensure compliance during rollouts and address concerns § Managed resources to introduce new projects to the quality assurance team. ### Sr. Appeals Coordinator · Quantum Health 10/2011 – 12/2021§ Actively listened to client objectives and concerns to maximize satisfaction. § Cultivated strong client relationships to build loyalty and trust. § Provided clients with a high level of customer service, including prompt and open communication. § Analyzed and provided solutions to problems the team faced as our nationwide client population grew § Consistently exceeded performance goals, boosted team morale, and mentored new staff § Establish and maintain strong relationships with existing clients through sound customer service, timely communication and relationship management skills. § Deliver on client services agreements and obligations § Provide analysis and recommendations on service improvements for compliance and enhancements to productivity. § Provide regular value-added engagement with clients and internal departments § Helped executives and management develop and implement strategies for client relations and overall account management. § Implemented and structured a new workflow through department to improve productivity between client and team. § Worked closely with Business Partner Solutions Team on client requests and special projects. § Provide regular two-way communication between the client and internal teams, to create strong company representation and set proper client expectations. § Communicate effectively with our clients to resolve issues without escalation and ensure client expectations are being met. § Investigate research and work with internal departments to resolve problems, questions or concerns with clients and client relations staff ## Education Learning historyNo education data available. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.