![Laurie Nelson](https://jobicy.com/react/themes/app/images/avatar.jpg)
Laurie Nelson

# Remote Customer Service Representative

Actively looking · Member since 9 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryI bring a wealth of expertise in customer service, with 16 years of hands-on experience dedicated to exceeding customer expectations. My strong organizational skills ensure seamless operations, while my effective communication abilities foster meaningful connections with both clients and colleagues. I also thrive in dynamic environments, consistently delivering exceptional service and maintaining a keen eye for detail.

## Skills

6 capabilities[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Canva](https://jobicy.com/talent/canva.md)[Event Management](https://jobicy.com/talent/event-management.md)[Event Planning](https://jobicy.com/talent/event-planning.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Zoom](https://jobicy.com/talent/zoom.md)

## Experience

Career history

### Dir. of Catering & Events  · Noi Due Hospitality

Aug 2022 – Sep 2023-Conduct market research and stay updated on industry trends to identify new opportunities for expansion.
-Manage the end-to-end planning and execution of all events, ensuring seamless logistics and exceptional customer service.
- Work closely with clients to understand their vision, preferences, and requirements, offering expert advice and guidance throughout the planning process.
-Proactively seek new business opportunities by networking, attending industry events, and building relationships with key stakeholders.
-Develop and implement strategic plans to drive business growth and achieve revenue targets.

### Private Dining Associate | Reservations Lead · Le Bernardin

Jan 2021 – Aug 2022- Facilitated seamless event logistics, handling calls and email inquiries.
-Coordinate with internal teams, such as culinary, operations, and marketing, to ensure all event details are executed flawlessly.
-Maintain a strong pipeline of clients and foster long-term relationships to generate repeat business.

### Maitre d' | Community Outreach Coordinator  · Lure Fishbar - New York, NY

March 2018 – Jan 2021- Managed reservations and events, ensuring smooth operations.
- Led recruitment, training, and monthly progress meetings for new hires.
- Oversaw guest relations and implemented successful concierge outreach programs.

### Maitre d' | VIP Reservations Coordinator  · Tetsu - New York, NY

Dec 2017 – Dec 2019- Organized nightly reservations and optimized seating arrangements.
- Played a key role in training and mentoring new team members.
-VIP reservations for high end clientele in the fashion, art and music industries.

### F&B Manager · Crompton Ale House - New York, NY

June 2017 – Dec 2017- Successful training and development of new staff including scheduling.
-Implemented  and oversaw Team-Building Programs and exercises.
- Skillfully managed client communication and oversaw events, including meticulous BEO creation.

## Education

Learning history

### Wood Tobe Coburn

9/'06 – 7/'08Associates in Hospitality Management

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