Skill Assessments This user has not passed any tests yet Languages English - Spanish - People also viewed * [![Leandro Castañeda](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71890_1785192092.jpg) Leandro Castañeda Remote Customer Service Representative](https://jobicy.com/u/id71890.md) * [![Genesis Espinoza](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72853_1785177711.jpg) Genesis Espinoza Customer Service Representative](https://jobicy.com/u/id72853.md) * [![Murielle Destilus](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67512_1785173315.jpg) Murielle Destilus Customer Service Representative/sales/interpreter/traductor](https://jobicy.com/u/id67512.md) * [![J. Alexander García Pereira](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72632_1785098704.jpg) J. 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My journey in this industry has not only equipped me with a wealth of knowledge but also honed my great communication skills. I pride myself on being a fast learner, always ready to adapt to new technologies and methods to provide the best possible service to customers. My passion for assisting others and my extensive background make me a valuable asset in delivering exceptional customer experiences." ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Relationship Management](https://jobicy.com/talent/relationship-management.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Client Management](https://jobicy.com/talent/client-management.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Email](https://jobicy.com/talent/email.md)[Community Building](https://jobicy.com/talent/community-building.md)[Financial Accounting](https://jobicy.com/talent/financial-accounting.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Phone Support](https://jobicy.com/talent/phone-support.md) ## Experience Senior technical support agent @ ClearPay processing Oct - Delegated tasks to colleagues, fostering a collaborative work environment and ensuring efficient completion of daily operations. - Proficiently built and configured credit card terminals, ensuring seamless functionality and secure transactions for clients. - Managed the process of virtual Return Merchandise Authorization (vRMA) for damaged terminals, streamlining the replacement procedure and enhancing customer satisfaction. - Demonstrated expertise in terminal and virtual terminal troubleshooting, swiftly identifying and resolving technical issues to minimize downtime for clients. - Facilitated web integration for clients, enabling seamless connectivity and improving payment processing efficiency. - Successfully led and contributed to project management efforts, overseeing key initiatives from inception to completion, ensuring timelines and objectives were met. - Conducted reconciliation of financial data, ensuring accuracy and compliance with accounting standards. - Developed quick reference guides for internal use, simplifying complex processes and increasing team efficiency. - Played a crucial role in training new hires, imparting product knowledge, troubleshooting skills, and customer service best practices to ensure a competent and capable team. Customer support @ Nodus technologies 1/20/2014 - Conducted comprehensive merchant statement cost analyses for prospective merchants, ensuring transparent and cost-effective solutions tailored to their specific needs. - Acted as a key contributor in the sales process by effectively selling merchant accounts, emphasizing the value and benefits of our services. - Guided merchants through the application process, providing step-by-step assistance to set up new merchant accounts and address any inquiries or concerns. - Meticulously prepared and submitted merchant applications and all necessary supporting documents to the Fiserv processing bank, ensuring accurate and timely processing for approval. - Proficiently created merchant gateway accounts, facilitating secure and efficient payment processing for clients. - Conducted regular reconciliations to ensure financial data accuracy and compliance with accounting standards, providing clients with peace of mind regarding their transactions. - Played a pivotal role in software and merchant account integration, collaborating with clients and technical teams to seamlessly integrate payment solutions into their systems, enhancing operational efficiency and customer experience. ## Education Gilbert high 2005 High school diploma This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.