![Arsenio Johnson](https://jobicy.com/react/themes/app/images/avatar.jpg)
Arsenio Johnson

# Customer Service Representative

Actively looking · Member since 9 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryfrom 17 USD/hourlyWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryKnowledgeable and dedicated customer service professional with extensive experience in working remotely. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and meeting metrics.

## Skills

16 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Appointment Setting](https://jobicy.com/talent/appointment-setting.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Patience](https://jobicy.com/talent/patience.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Soft Skills](https://jobicy.com/talent/soft-skills.md)[Teamwork](https://jobicy.com/talent/teamwork.md)

## Experience

Career history

### Customer service rep · Mpf federal

Current employerAnswer constant flow of customer calls with minimal wait time
• Provide excellent customer service as well as maintain a professional manner with all provers and customers
• Create authorizations for members receiving treatment at authorized urgent care medical facilities
• Verify HIPPA in regard to issuing any information regarding a member
• Assist medical providers to check claim status and denial reason
• Maintain a balanced call handle time, including quality scores for an overall good call matrix performance
• Assist veterans with pharmacy benefit and activation as needed.

## Education

Learning history

### Jefferson state university

06 2007G.E.D

Completed

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