Ja’Meise Woods

# Customer Service Representative

Location United StatesDesired Salary 17 -  USD/hourlyWork preference Contract, Full Time, Internship, Part Time, TemporaryLinks Status   Actively looking Field / Industry Finance & Accounting

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in customer service and support of desktop applications.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Reporting](https://jobicy.com/talent/reporting.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Slack](https://jobicy.com/talent/slack.md)[Zoom](https://jobicy.com/talent/zoom.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Email](https://jobicy.com/talent/email.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Mobile Testing](https://jobicy.com/talent/mobile-testing.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)

## Education

Mount Tahoma High School  2014 - 2018  Diploma

## Experience

Remote Technical Support Specialist @ Asset Panda  07/2022 - 12/2022 We would use Salesforce to receive emails and chats to answer any questions and
concerns the customer had
Identified and resolved issues to maintain connectivity and minimize downtime.
Responded to user inquiries about hardware and software, explaining features and
resolving questions.
Monitored and troubleshot IT infrastructure for operating issues, identifying failures
and degradation.

Personal Shopper/Customer Service @ Instacart and Doordash  05/2021 - 09/2022 • Satisfied customers with quick, accurate service under tight deadlines.
• Listened to customer needs to identify and recommend best products and services.
• Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
• Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.

Grocery/Customer Service @ Walmart  08/2018 - 08/2020 Assisted customers in finding items in the store.
• Stocked shelves with products and ensured proper product placement.
• Conducted inventory checks to ensure product availability for customers.
• Processed customer payments using cash registers and POS systems.
• Cleaned and maintained aisles, displays, and counters throughout the store
• Built relationships with customers by providing helpful advice about products and services offered at the store.