Myra Carter # Customer Care Specialist Location United StatesDesired Salary 30 - USD/hourlyWork preference Contract, Full TimeRelocation NoLinks Status Actively looking Field / Industry Customer Success * ShareSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me Poised and people-oriented who is a dependable professional with nearly four years of experience in customer service. Able to build meaningful relationships with consumers while speaking with them over the phone. Interested in a virtual customer service representative role at a great company where I can use my diverse knowledge and interpersonal communication skills. ## Skills ### [Salesforce](https://jobicy.com/talent/salesforce.md)[CRM](https://jobicy.com/talent/crm.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Sales](https://jobicy.com/talent/sales.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Mentoring](https://jobicy.com/talent/mentoring.md)[Social Media](https://jobicy.com/talent/social-media.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Writing](https://jobicy.com/talent/writing.md)[Zoom](https://jobicy.com/talent/zoom.md)[Empathy](https://jobicy.com/talent/empathy.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[MacOS](https://jobicy.com/talent/macos.md)[Public Relations](https://jobicy.com/talent/public-relations.md)[Email](https://jobicy.com/talent/email.md)[Typing](https://jobicy.com/talent/typing.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Google Apps](https://jobicy.com/talent/google-apps.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md) ## Experience Builder Sales @ Appliances Connection July 2023 - Present • Create, submit and finalize quotes for general contractors • Create purchase order bids from sales orders • Adjust Cost • Excellent public speaking and presentation skills • Create returns and exchanges for damaged units • Coordinate with trucking companies for deliveries and pickups Customer Service @ Appliances Connection 1st 2022 - July 2023 • Successfully manage billing issues, order inquiries, returns and exchanges • Communicate with clients and shippers and resolve any complaints. • Diligently manage customer accounts with notations • Professionally compose and send emails to trucking companies with inquiries on deliveries and cancellations • Effectively de-escalate customer concerns with empathy • Diplomacy with high call volume with 5 star reviews • Sales of warranties Agent @ Real Estate May 2017 - Present • Present purchase offers to sellers for consideration using CRM • Act as an intermediary in negotiations between buyers and sellers, generally representing as well • Advise clients on market conditions, prices, mortgages, legal requirements, and related matters • Compare a property with similar properties that have recently sold to determine its competitive-market • Gross 900K first year Customer Care @ 311 May 2022 - July 2022 • Successfully managed large amounts of inbound and outbound calls in a timely manner • Diplomatically utilize call center “scripts” when handling different topics • Skillfully manage customers’ needs, clarify information, research every issue and providing solutions • Take complaints and service requests and forward them for further action; enter inquiries, complaints and requests into appropriate computer systems; perform related clerical and computer support • Diplomacy with high call volume Call Center Concierge @ Locus Recruiting Aug 2021 - Feb 2022 • Professionally answer phones using Five9 and Salesforce from members and respond to their inquiries and complaints • Introduced resources for company website for easier access and product knowledge reducingcallbicks • Handle and resolve disputes by documenting issues for members • Case salary, pension, leaves, and retirement cases accordingly • Provided case management services to support the plan of care ## Education Kaplan University May 2014 - June 2016 Credits Industrial Organizational Psychology 3.5 GPA University of Phoenix Oct 2009 - Jan 2011 Credits Business Management 3.52 GPA Portfolio not available.