Alex Kendall

# Sales & Customer Support Specialist

Location CanadaDesired Salary 20 -  USD/hourlyWork preference Contract, Full Time, Part Time, TemporaryLinksNot setStatus   Actively looking Field / Industry Customer Success

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

Report
[Overview](#overview)

## About Me

I’ve worked in a sales and customer service capacity for many years and I’ve accumulated a lot of experience in both closing sales but also resolving very heated customer disputes. I’m a very easy person to get along with, but I also know how to be firm when the situation calls for it. I have great attention to detail and have worked a number of jobs where it was critically important to follow procedures to a tee.

## Skills

### [Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Marketing](https://jobicy.com/talent/marketing.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Canva](https://jobicy.com/talent/canva.md)[WordPress](https://jobicy.com/talent/wordpress.md)[Administration](https://jobicy.com/talent/administration.md)[Public Speaking](https://jobicy.com/talent/public-speaking.md)[Social Media Strategy](https://jobicy.com/talent/social-media-strategy.md)[Content Writing](https://jobicy.com/talent/content-writing.md)[Branding](https://jobicy.com/talent/branding.md)[Adobe Photoshop](https://jobicy.com/talent/adobe-photoshop.md)[seo writing](https://jobicy.com/talent/seo-writing.md)[Amazon Marketing](https://jobicy.com/talent/amazon-marketing.md)

## Education

York University  Start: 2009 - End: 2013  B.A

## Experience

Technical Support Advisor @ Shopify  2021 - 2023 Listen, teach, problem-solve, and explore growth opportunities with Shopify merchants while
showcasing new features as they are rolled-out on the Shopify platform.
• Effectively managed 3 simultaneous chat interactions while troubleshooting complex technical issues
• Leverage my own marketing and business experience to help merchants increase their profit margins
and maximize their potential for scalability

Licensed Insurance Representative @ The Cooperators Insurance  2018 - 2021 -Regularly averaged 214% of monthly sales target
-Reliably averaged 155% of monthly upsells target
-Assisted existing clients with auto and home insurance policy questions and changes
-Effectively executed underwriting to determine if home and auto policy was viable for company portfolio
-Communicated successfully with new clients regarding quotations and sales, as well as existing clients
regarding renewal policies and industry requirements
-Efficaciously met and maintained strict deadlines with client follow ups and policy requirements
-Meticulously built policies with clients to ensure they were well protected and insured to household limits