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Randall Gee

# Devops Engineer

Actively looking · Member since 10 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryDevOps engineer with over 4 years of professional experience implementing Docker containers into AWS. Expert in implementing and managing continuous integration and deployment pipelines, and optimizing system performance with 100% customer and client satisfaction. Awarded AWSome awards from upper management, given to Engineers based on performance and quality of impact to customers.

## Skills

8 capabilities[Amazon Web Services (AWS)](https://jobicy.com/talent/amazon-web-services-aws.md)[Docker](https://jobicy.com/talent/docker.md)[Kubernetes](https://jobicy.com/talent/kubernetes.md)[Linux](https://jobicy.com/talent/linux.md)[MySQL](https://jobicy.com/talent/mysql.md)[PostgreSQL](https://jobicy.com/talent/postgresql.md)[Python](https://jobicy.com/talent/python.md)[Terraform](https://jobicy.com/talent/terraform.md)

## Experience

Career history

### AWS Cloud Support Engineer, Containers · Amazon Web Services

August 2022 – Present● Executed the successful implementation and optimization of
applications on AWS utilizing ECS and EKS for over 1000 different
customers globally.
● Attained 100 five-star quality ratings worldwide within 5 months;
recognized by management with Awards for top new-hire in
Containers team for the Pacific Northwest region with 120% of
resolved cases.
● Delivered a 30% decrease in infrastructure costs and a 40% increase
in application performance for a customer migrating from On-Prem
application to AWS Cloud.
● Informed over 5,000 client queries, emails, and calls to resolve issues
related to AWS applications with ECS and EKS to save
cloud-computing costs for global customers by 50%.
● Coached 5 new Support Engineers over a period of 1 year, surpassing
customer service requirements and exceeding new hires to reach a
goal of 4 support tickets per week.
● Managed a 4-member cross-functional (product, engineering,
Technical account managers, support) team to document root cause
analysis on troubleshooting tickets for a customer.
● Resolved 90% of Severity 1 and Severity 5 technical support tickets
without the need to escalate to Level 5 technical support engineers.

### DevOps Engineer · CloudAvail Technology Consulting,

January 2020 – August 2022● Orchestrated the development of 10 Docker containerization projects
for five different companies with on-time delivery and 13% under
budget completion.
● Spearheaded the optimization of volumes and EC2 instances, driving
a 35% increase in overall system speed; achieved faster page load
times, enhancing user experience and boosting customer
satisfaction.
● Revamped UI and app interface for customer-facing e-commerce
sites hosted on AWS, leading to 200K unique visitors per week.
● Initiated and revamped logo, website and brand for the company that
resulted in 85% ($100K) increase in revenue over 2 years.
● Directed interviews for upcoming Junior DevOps Engineers (10
one-on-one interviews) to formulate requirements of the job role and
expectations when meeting new clients.

## Education

Learning history

### San Francisco State University

2010/may 2016BioChemistry

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