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Maurice Brown

# It Support Manager

Actively looking · Member since 10 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summarySolutions-oriented and achievement-driven professional with over ten plus years of experience in managing IT operations and project management. Innovative thinker and initiative taker with exceptional technical and analytical skills providing technical support and solutions to customers/users. Proven project management experience combined with expertise in strategic planning and quality control.

## Skills

1 capabilities[Operations Management](https://jobicy.com/talent/operations-management.md)

## Experience

Career history

### IT Support Manager/IT Project Manager · MW Components

08/2022 – 06/2023Coordinated and assigned tickets based on criteria and workload of each technician during the work week along with guidance on what needed to be addressed for the company users. Every day the ticket queue was assessed to determine which tickets were highly escalated and needed to be addressed in a timely fashion. At this point, was the third level of escalation for all requests and incidents reported by users and assigned technicians.

### Sr. Systems Engineer of Infrastructure/Project Manager · Wastequip LLC

05/2021 – 04/2022Responsible for actively and consistently supporting all efforts to simplify and enhance the customer experience. Had to manage escalation tickets for network and server issues including system down situations for certain locations

### Information Security Analyst III/PACS Analyst · Wells Fargo

02/2019 – 12/2020Coordinated projects until completion with third-party vendors/subcontractors. Participated in vulnerability management activities including meeting participation, threat assessments, application compatibility, remediation planning, validation framework documentation and CR paperwork and execution.

### Facilities Enterprise Repair Center Supervisor · Windstream Communications

05/2013 – 02/2019Successfully lead the NOC Facilities Repair Team which included 10+ techs in Charlotte, NC, and another 10+ techs remotely in Rochester, NY. Advising them on the quickest and most proficient ways of earning the customer’s trust.

### Network Operations Specialist Team Lead · Peak 10 Data Center Solutions

08/2011 – 05/2013Built relationships with internal and external customers to enable for a better performance for instance working with Still Secure to configure ProtectPoint devices. Worked directly with Still Secure personnel, HP technical support, and DELL technical support teams to facilitate equipment repairs.

## Education

Learning history

### Johnson C. Smith University

2004 – 2008Bachelor's Degree in Information Systems

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