![Jordan Nelson](https://jobicy.com/react/themes/app/images/avatar.jpg) Jordan Nelson # Payroll Specialist Actively looking · Member since 10 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 27 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a customer service and administrative professional with achievement and advancement in effectively servicing customers, as well as resolving escalated issues. I have extensive customer service and clientele skills and supervisory knowledge with proven leadership abilities to go above and beyond for all customers using team work, determination, and persistence. ## Skills 11 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Email](https://jobicy.com/talent/email.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Self motivated](https://jobicy.com/talent/self-motivated.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Experience Career history ### Paycom Specialist · PAYCOM 11/2022Process payrolls for our clients. • Process banking, tax, HR, etc. requests. • World class customer service through phone and email. • Provide support to my team as needed. ### Test Kitchen Supervisor · Curion December● Working with PM’s to assume clients projects are ran smoothly ● Leading team through studies and focus groups as well as assigning positions to each field tech ● Attending execution and recruiting briefings with PMs to insure studies and focus groups run smoothly from beginning to end ● Inventorying study-related products immediately upon arrival ● Hosting clients on-site ● Communicating with PMs throughout studies/focus group sessions ● NetSuite and Asana experience ● Dual role as the Consumer Liaison if primary CL is out of office ● NetSuite experience as well as beginner Jira and Asana experience ### Consumer Liaison · Curion December● Greeting and welcoming guests and providing them with a positive first impression of the organization ● Directing guests and answering their questions ●Notifying kitchen workers of visitor arrival ●Maintaining security and telecommunications systems (RedJade, ARCS, NetSuite) • Keeping office secure, monitoring logbooks, and issuing visitor badges ● Complying with procedures (including Covid-19 procedures), rules, and regulations on keeping a safe and clean reception area ● Contributing to the team by accomplishing tasks as needed ● Answering the telephone; taking and relaying messages; providing information to callers •Providing administrative and clerical support ● Preparing letters and documents ● Receiving and sorting mail and packages ● Scheduling appointments and maintaining appointment calendar ● Coordinating meetings and organizing catering and room bookings ● Submitting payment reports for completed studies/focus groups ● Managing digital and hard-copy filing systems ### Customer Relations · Apple November• Responsible for taking ownership of customer issues until a resolution is reached, often having to find creative solutions to resolve the customer’s inquiries. • Provided personalized customer service to customers via phone and email, often working with internal and external groups as an advocate for the customer. • Prioritized tasks and managed time to ensure that scheduled follow up commitments with customers were completed on time • Resolve customers issues and concerns with strong verbal communication skill • Display courtesy and interpersonal skills with all customer interaction • Liaison between all departments to obtain necessary information for a timely resolution • Strong SAP knowledge ## Education Learning historyNo education data available. This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.