![Tangie Badal Anderson](https://jobicy.com/react/themes/app/images/avatar.jpg) Tangie Badal Anderson # Marketing & Customer Service Relations Coordinator Actively looking · Member since 10 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a highly skilled customer service professional with a successful marketing and promotion track record. My exceptional verbal and written communication skills and ability to build strong relationships enable me to advocate for consumers and businesses effectively. I take full ownership of campaigns and promotions, working tirelessly with the team to ensure we achieve mutually beneficial outcomes. ## Skills 7 capabilities[Adobe](https://jobicy.com/talent/adobe.md)[Commercial Awareness](https://jobicy.com/talent/commercial-awareness.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[CRM](https://jobicy.com/talent/crm.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md) ## Experience Career history ### Accommodation Exceptions & Scheduling Coordinator · Pearson 2022/dec 2023• Joined forces with clients, candidates, vendors, test centers, and internal teams to implement granted accommodations under the Americans with Disabilities Act (ADA). • Demonstrated a comprehensive understanding of client accommodation policies and enforced guidelines. • Coordinated directly with multiple external service providers to schedule support, such as readers, recorders, sign language interpreters, and translators. • Supported Contact Center staff in handling accommodations and test center escalations via Helpdesk lines, serving as the escalation point for Teir 3 and Teir 4. • Expertly managed escalated issues, effectively addressing and resolving customer concerns. ### Test Administrator · Pearson 2023/nov 2023• Kept a strict adherence to testing protocols and procedures, preserving high compliance. • Conducted efficient check-in procedures for examinees, verifying identification and explaining the examination process. • Demonstrated exceptional phone etiquette by greeting callers and directing them to exam websites or telephone lines. • Vigilantly monitored examinees during testing sessions to uphold a secure and controlled testing environment. • Generated and filed incident reports when necessary, dealing with concerns or incidents involving examinees or the testing center. ### Collections Representative · AT&T 2013/may 2014• Managed daily influx of 100+ calls at a fast-paced call center, ensuring prompt and professional response. • Reaching outstanding results by addressing customer objections and closing collection calls, surpassing monthly collection goals of 18% with a rating of up to 22% paid collections and 87% promise-paid rate. • Tackled customer inquiries, complaints, and billing issues, consistently achieving one-call resolution and maintaining a stellar 97% customer review rating. ### Traffic Assistant · Scripps Networks Interactive Food Network 2007/feb 2010• Collaborated effectively with team members to produce an approximate $3.2 million log daily. • Skillfully assembled logs by strategically manipulating commercial units to maximize revenue. • Achieved an outstanding 0% revenue loss resulting from errors on logs or commercial copy. • Utilized instructions provided by advertising agencies to apply blanket and line-by-line copy to commercial units accurately. ## Education Learning history ### East Tennessee State University 2003/2004Graduate Certification in Business Administration ### East Tennessee State University 1998/2003Bachelor's in Science Minor in Business Administration This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.