![Ronald Williams](https://jobicy.com/react/themes/app/images/avatar.jpg) Ronald Williams # Clinic Managerment Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferencePart TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryDedicated and results-driven clinical manager with a strong background in healthcare administration seeking a challenging position to utilize my leadership skills, strategic thinking, and clinical expertise to enhance patient care and operational efficiency. Professional Summary: Experienced clinical manager with a proven track record of successfully leading healthcare teams and managing clinical operations. Skilled in developing and implementing strategies to improve patient outcomes, increase staff productivity, and ensure regulatory compliance. Excellent communicator with a collaborative approach to foster teamwork and maintain strong relationships with healthcare professionals and stakeholders. ## Skills 15 capabilities[Client Management](https://jobicy.com/talent/client-management.md)[Coaching](https://jobicy.com/talent/coaching.md)[Communication](https://jobicy.com/talent/communication.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)[Creative Writing](https://jobicy.com/talent/creative-writing.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Email](https://jobicy.com/talent/email.md)[Hiring](https://jobicy.com/talent/hiring.md)[Management](https://jobicy.com/talent/management.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md) ## Experience Career history ### Clinic manager · Wasatch Medical group 08/2020 – 05/2023• Supervised 15 staff members and provided periodic performance evaluations. • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment. • Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care. • Developed and initiated departmental goals, standards of performance, policies and procedures. • Interviewed applicants and made recommendations for new hires. • Improve policies and procedures through development, implementation, revision and evaluation of new protocols. • Liaised between patients and physicians, initiating discussions regarding care. • Educated patients and caregivers on diagnoses, treatment plans and wound or disease management. • Oversaw daily activities and interactions with patients. • Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA. • Coordinated weekly work schedules for department employees. • Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements. • Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas. • Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees. ### Medical Assistant supervisor · Medrite urgent care 03/2019 – 08/2020• Performed various tests on patients to assess needs and medication effectiveness. • Operated, calibrated or maintained equipment used in quantitative or qualitative analysis. • Selected and prepared specimens and media for cell cultures. • Analyzed laboratory findings to check accuracy of results. • Supervised, trained or directed medical laboratory workers engaged in laboratory testing. • Managed a team of 10-12 medical assistants, and ensuring their professionalism and proficiency in a high stress environment. ### Customer service supervisor · Swissport usa 02/2015 – 08/2020• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. • Maintained knowledge of company products and services to promptly resolve complaints and concerns. • Assisted staff with resolving complex customer issues and implementing targeted solutions. • Provided day-to-day leadership to cultivate environment that exemplified company values. • Answered phone calls and responded to questions and concerns. • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels. ## Education Learning history ### Covent garden secondary 08/2006 – 07/2011Diploma ### Queens borough community College 09/2016 – 06/2018AS in science ### Medgar evers college 09/2018 – 10/2019. 09/2023-presentBS in public administration Left for covid related reasons and returned to finish. 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