![Jamese Taylor](https://jobicy.com/react/themes/app/images/avatar.jpg) Jamese Taylor # Customer Service Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 25 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a hard worker , dependable, reliable, trustworthy , mature, willing to work as a team. ## Skills 16 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Administration](https://jobicy.com/talent/administration.md)[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Adobe](https://jobicy.com/talent/adobe.md)[Amazon Marketing](https://jobicy.com/talent/amazon-marketing.md)[Billing](https://jobicy.com/talent/billing.md)[Bookkeeping](https://jobicy.com/talent/bookkeeping.md)[Branding](https://jobicy.com/talent/branding.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Budgeting](https://jobicy.com/talent/budgeting.md)[Cisco](https://jobicy.com/talent/cisco.md)[Communication](https://jobicy.com/talent/communication.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Compensation And Benefits](https://jobicy.com/talent/compensation-and-benefits.md)[Compliance](https://jobicy.com/talent/compliance.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md) ## Experience Career history ### Reservation · Pet smart 2023Book salon and hotel appointments ### Pharmacy tech customer service · Accenture 2019/2022locate, dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient. Receiving written prescriptions from patients and verifying that information required on a prescription is complete. Tracking inventory. Preparing new prescription and refill requests for patients. ### Benefit specialist · Maximus 2012/2022Analyzes information gathered from callers, determining whether urgent action is required, and ensuring the appropriate insurance coverage and services are accessed Medicare, Medicaid, or private insurance plans. Initiates corrective action, when necessary, to resolve complex customer requests or needs. Responds to RCM voice mail and email in a timely manner Routes telephone calls and mail to appropriate departmental resource for follow up on problem accounts Communicates effectively with various departments within Revenue Cycle Management Researches explanation of benefits (EOBs) and/or denials in imaging system in order to assist patients and explain balances Meets or exceeds team Quality Assurance standards Escalates more complex inquiries to Senior Customer Service Specialist for support and resolution Greeted customers Managed customer accounts Resolved customer issues Booked appointments for clients Help customers with complaints , questions,give customers information about products and services. Take orders and process returns Upselling insurance if applicable Handling inbound calls and emails ## Education Learning history ### University of Mississippi 2014/2016Bachelor ### Northwest community college 2011/2013Associates ### Byhalia High School 2007/2010Diploma This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.