![Jennifer Cele](https://jobicy.com/react/themes/app/images/avatar.jpg) Jennifer Cele # Client Services Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, Contract, Part Time, Temporary, VolunteerExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryA proven track record of over 6+ years of success in customer service with experience in retail, research, and telephonic customer service. I have honed my skills in handling diverse customer needs and delivering exceptional experiences. I am proficient in CRM systems, conflict resolution, and managing customer escalations effectively. ## Skills 15 capabilities[Administration](https://jobicy.com/talent/administration.md)[Billing](https://jobicy.com/talent/billing.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Compensation And Benefits](https://jobicy.com/talent/compensation-and-benefits.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Coordination](https://jobicy.com/talent/coordination.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Email](https://jobicy.com/talent/email.md) ## Experience Career history ### Client Services Representative · Clarity Mobile Ventures 9/2021 – 9/2022Contract work  Facilitated seamless account creation, COVID-19 testing, and test result delivery for over 50+ travelers, ensuring a smooth customer experience from start to finish.  Resolved account access issues, test retrieval concerns, and transaction refunds promptly and effectively, resulting in high customer satisfaction ratings and increased customer retention.  Prioritized customer safety by efficiently managing traffic flow and preparing COVID testers for each swabbing station, ensuring smooth operations and reducing wait times.  Demonstrated strict adherence to HIPAA compliance through the meticulous review, audit, and scanning of sensitive documents, protecting customer confidentiality.  Maintained a clean and organized workspace in accordance with HIPAA and OSHA standards, fostering a secure and professional working environment. ### Cart Associate · Smarte Carte 2/2016 – 9/2021 Streamlined cart transportation operations by efficiently moving carts from departures, baggage claim, garage, and rental car center to designated collection areas, ensuring a seamless passenger experience.  Demonstrated leadership skills by training new team members on cart transportation, organization, and safety protocols, contributing to the development of a knowledgeable and cohesive workforce. Actively participated in the safety committee to enhance workplace safety measures.  Maintained high standards of cleanliness and sanitization by conducting routine cleaning and sanitization of carts, CMUs, EQRs, cart tracks, locks, keys, and equipment, promoting a hygienic and safe environment for passengers and staff members.  Delivered exceptional customer service to passengers, acting as a reliable liaison between the company, airport operations, and border control, resolving issues and providing necessary assistance, enhancing overall customer satisfaction and loyalty. ## Education Learning history ### Los Angeles Southwest College 2021 – 2023Associate This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.