![Shellian Simpson](https://jobicy.com/react/themes/app/images/avatar.jpg) Shellian Simpson # Operations Manager, Customer Care, Admin Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, Contract, Part TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryManage day to day operations in two branches. Proven ability to work collaboratively with diverse groups and establish ongoing relationships. Capable of quickly understanding how systems are used in order to provide efficient support. Attention to detail ## Skills 19 capabilities[Administration](https://jobicy.com/talent/administration.md)[Business Management](https://jobicy.com/talent/business-management.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[CRM](https://jobicy.com/talent/crm.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)[Email Marketing](https://jobicy.com/talent/email-marketing.md)[Google Docs](https://jobicy.com/talent/google-docs.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Operations](https://jobicy.com/talent/operations.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md) ## Experience Career history ### Operations Lead · UMI Stone 01/02/2023 – CurrentAccountable for executing all daily operational tasks and activities accurately. • Effective, efficient execution of delivery routes to support a great customer experience while maintaining cost effectiveness. • Work closely with warehouse manager and team to successfully process and load daily deliveries. • Engage in daily/weekly activities focused on training and the development of business operations. • Manage inventory process both inbound and outbound. • Executes and supports the rotational monthly schedule in working extended daily shifts, evenings when needed to support branch operation. • Process daily cash and check deposits ### Data Entry Lead · Construction Resources 03/2023 – 01/2023Scheduling • Review and calculate square feet for all countertop template layout to support material handler and fabricator staff in selecting sufficient material as needed. • Transfer Sales Order/Invoice data from hard copy to a digital database. • Maintain an organized file system • Resident expert/consultant to colleagues for reviewing data and checking template layout calculations ### Print and Marketing Supervisor · Staples Office Store 03/2020 – 03/2021Drive customer satisfaction by providing superior customer service and focusing on quality in the production process. • Use printers and finishing equipment (cutting, binding and laminating machines) to produce high quality print and marketing materials • Connect with customers and build relationships. • Provides a space for regular communication, problem solving. ### Customer Care supervisor · Cimpress 07/2017 – 01/2019Providing the appropriate tools and resources to produce quality work • Supervise, motivate, and maintain a positive environment. • Evaluate employee's performance. • Assist in training of new Team Members ## Education Learning history ### Kennesaw State University 2022Payroll Certificate ### University of the West Indies 2010 – 2015Bachelor's - Business Administration This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.