![Dominique Whitaker](https://jobicy.com/react/themes/app/images/avatar.jpg)
Dominique Whitaker

# Customer Service Representative

Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryResults-driven professional with over 7 years of diverse customer service experience, including 2 years in project management and supervision. Proficient in Microsoft Word, Excel, and PowerPoint, Microsoft Outlook, and Sales Force. Adept at providing exceptional service and driving customer satisfaction. Seeking opportunities to leverage skills in a dynamic environment.

## Skills

8 capabilities[Customer Care](https://jobicy.com/talent/customer-care.md)[Customer Research](https://jobicy.com/talent/customer-research.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)

## Experience

Career history

### Administrative Assistant · Enterprise

2022/march 2023Handle over 50+ calls per day, giving detailed, personalized, friendly, and polite service to ensure retention and satisfaction.
Providing balance and status of accounts
Provide bad debt estimates for the month.

### Customer Service · Zion Bank

2019/jan 2020Accommodated in generating standard process measurement.
Memorized all company products and services to be able to answer customers' questions quickly and efficiently and increase upsells.
Handle over 50+ calls per day, giving detailed, personalized, friendly, and polite service to ensure retention and satisfaction.

### Sales Associate · Sears Department Store

SeptSupported the store manager to increase monthly sales revenue by 15%.
Answered customers' complaints with quick solutions, ensuring customer satisfaction.
Plan and implement all seasonal floor sets to ensure they meet company standards and deadlines.

### TSO · Transportation Security Administration

JuneCommunicated directly with the applicant and their representatives.
documented the agent’s performance and strengths and weaknesses using the management system.
Maintained consistent and superior customer service.

### Customer Service Representative · American Corporate

2014/june 2016Performed call monitoring for call center associates for inbound and outbound calls
Assisted in internal listening sessions
Managed 1,000+ member accounts per day by implementing strategic resolutions and organizing all data.
Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.

## Education

Learning history

### Nevada State University

2020/june 2023Bachelors in Business Administrative

### College of Southern Nevada

2019/jan 2023Associates in Business

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.