![David Lyon](https://jobicy.com/react/themes/app/images/avatar.jpg) David Lyon # System Administrator Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 50 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryDetail oriented System Administrator with 5 years of experience conducting system repairs and troubleshooting. Expertise in deploying and maintaining end-user workstations in addition to providing technical solutions and support through high quality service. ## Skills 7 capabilities[Active Directory](https://jobicy.com/talent/active-directory.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Azure](https://jobicy.com/talent/azure.md)[Cisco](https://jobicy.com/talent/cisco.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Network Engineering](https://jobicy.com/talent/network-engineering.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Experience Career history ### System Administrator · Wright's Media Jun 2022 – Present• Extensive experience managing and maintaining Microsoft Intune, including device enrollment, configuration of policies, and application management. • Deployed, configured, and managed Hyper-V and Azure VMs for various services, including IIS web applications, Active Directory, FTP, email archiving, and SQL databases. • Regularly performed Active Directory tasks such as managing user accounts, configuring policies, and ensuring synchronization between on-premises and cloud-based environments. • Configured Fortinet firewalls and conducted regular security assessments to identify and address vulnerabilities. • Utilized AI technology to improve scripts, resulting in increased efficiency and accuracy of automated processes. • Implemented an Asset Management Solution (Snipe-IT) to track inventory of 100+ devices, resulting in increased efficiency and accuracy of asset management processes. • Implemented ConnectWise to improve remote management of user desktops and virtual machines in both on-premises and Azure environments, resulting in increased efficiency and reduced downtime for end-users. • Developed processes to perform audits biannually, ensuring compliance with company policies and regulations. • Provided Salesforce support, including troubleshooting and training users on system features and best practices. • Skilled in Logitech Rally video conferencing systems, including setup, troubleshooting, and maintenance. ### System Administrator · Digital Operating Solutions Aug 2019 – Jun 2022• Supported 50+ users globally in Mexico, South Africa, and United States. • Planned and implemented infrastructure for a network spanning 2 geographical locations • Developed and maintained an MDM solution that improved speed of end user onboarding by 90% • Standardized and replaced 80% of end user workstations while reducing cost by $550 per user • Implemented Spiceworks Ticket System • Managed and maintained Hardware Inventory System with 100+ devices across 9 countries • Worked closely with QHSE Executive with implementing company wide Security Policy • Migrated 500 GB of sensitive company data from non-secured location to SharePoint • Mentored IT Associate • Administered Office 365, Microsoft Teams, Outlook/Exchange, Azure AD, Intune, and Powershell automation. • Managed RingCentral Voice over IP (VoIP) ### Technology Intern · New Caney Independent School District May 2019 – Aug 2019•Partnered with senior technicians and acquired valuable knowledge related to their internal systems. •Collaborated with Technology Department performing tasks as needed. •Performed Preventative Maintenance throughout district. •Performed imaging of desktops and laptops throughout district. ### Consultation Agent · Geek Squad Oct 2018 – Aug 2019•Ranked number two in Total Tech Support units sold for the entire store in the first month. •Established positive relationship with clients and performed a quick fix on their device when applicable. •Actively listened to clients and asked probing questions about their issue to record pertinent information. ### Bookkeeper · Kroger Aug 2016 – Oct 2018•Handled time-sensitive tasks to ensure registers, lottery machines, and self-checkout machines were operational before the store opened daily. ## Education Learning history ### Western Governors University 2018 – 2020Bachelor of Science, Cloud and System Administration This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.