![Leron McFarland](https://jobicy.com/react/themes/app/images/avatar.jpg)
Leron McFarland

# Customer Service Representative

Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryPassionate and committed to the workplace, I enjoy being able to help customers in any way I can! Trained in phone calls, chat services, and handling emails as well as chargebacks. Quite tech savvy as well.

## Skills

1 capabilities[Customer Support](https://jobicy.com/talent/customer-support.md)

## Experience

Career history

### Senior Customer Service Representative · WalkingCo

08/2021 – 07/2023⦁	Educated customers about products, pricing and policies to address and resolve issues.
⦁	Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
⦁	Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
⦁	Revised chargeback processing, increasing collections efficiency and minimizing fraudulent credit card abuse.
⦁	Consulted with customers regarding needs and addressed concerns.
⦁	Created and offered additional materials to enhance training.
⦁	Answered questions from customers that came in through the company's online chat feature.
⦁	Used various skills to resolve problems in reasonable amount of time.
⦁	Communicated effectively with clientele to maintain customer satisfaction and loyalty.

### Customer Service Representative · Zappos

06/2020 – 01/2021⦁	Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
⦁	Answered inbound calls to facilitate customer service.
⦁	De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
⦁	Set up and activated customer accounts.

### Seasonal Worker · Zappos

10/2019 – 01/2020⦁	Improved customer service wait times to mitigate complaints.
⦁	Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
⦁	Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
⦁	Addressed inquiries, resolved customer issues and managed customer relations.
⦁	Educated customers on special pricing opportunities and company offerings.

### Lead Cashier · CVS

01/2018 – 06/2018⦁	Answered customer questions and provided store information.
⦁	Made change on cash register, handling payments by cash, credit, debit and personal checks.
⦁	Rotated and merchandised products at point-of-sale to improve impulse buy rate.
⦁	Restocked, arranged and organized merchandise in frontlanes to drive product sales.

## Education

Learning historyNo education data available.

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