Skill Assessments This user has not passed any tests yet Languages English - People also viewed * [![Yana Lara Menezes Alencar](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71749_1784674185.jpg) Yana Lara Menezes Alencar Journalist / Content Producer](https://jobicy.com/u/id71749.md) * [![Carlos Arrieche](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71318_1784423324.jpg) Carlos Arrieche Ghostwriter / Freelance Writer](https://jobicy.com/u/id71318.md) * [![Guadalupe Becerra](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71307_1784412599.jpg) Guadalupe Becerra SEO Content Writer & Copywriter](https://jobicy.com/u/id71307.md) * [![Sergio Huayanca](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71260_1784331843.jpg) Sergio Huayanca SEO Content Writer](https://jobicy.com/u/id71260.md) * [![Zeynep Oğuzhanoğlu](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_68310_1781798873.jpg) Zeynep Oğuzhanoğlu English Teacher](https://jobicy.com/u/id68310.md) * [![Andrey Slyadnev](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_67207_1780237746.jpg) Andrey Slyadnev Project Coordinator/Manager | Senior Technical Translator (Oil & Gas)](https://jobicy.com/u/id67207.md) * [![Sergey Davydov](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_67140_1780003054.jpg) Sergey Davydov Research Analyst](https://jobicy.com/u/id67140.md) * [![Helen Woo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_65530_1779685528.jpg) Helen Woo Educator](https://jobicy.com/u/id65530.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me I’m very passionate about working with a team and growing in every and anyway possible. The component in which I strongly identify with is opportunity to grow within the company and would be thrilled to work for an organization that subscribes to the same core value. I can see myself succeeding in this position because I’ve done similar work in the past. I’ve found I work best in a collaborative environment, After learning more about this job, I’m sure I can help find ways to manage projects more efficiently and effectively. My great attention to detail, my skill set as well as prior experience and my strong leadership skills is a part of why I would be successful in any position. ## Skills ### [Problem Solving](https://jobicy.com/talent/problem-solving.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Reporting](https://jobicy.com/talent/reporting.md)[Training](https://jobicy.com/talent/training.md)[Data Analytics](https://jobicy.com/talent/data-analytics.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Slack](https://jobicy.com/talent/slack.md)[Canva](https://jobicy.com/talent/canva.md)[Zoom](https://jobicy.com/talent/zoom.md)[Presentation](https://jobicy.com/talent/presentation.md)[Sales Operations](https://jobicy.com/talent/sales-operations.md)[Planning](https://jobicy.com/talent/planning.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Quickbooks](https://jobicy.com/talent/quickbooks.md)[Employee Engagement](https://jobicy.com/talent/employee-engagement.md)[Public Speaking](https://jobicy.com/talent/public-speaking.md)[Adobe](https://jobicy.com/talent/adobe.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Google Apps](https://jobicy.com/talent/google-apps.md)[Skype](https://jobicy.com/talent/skype.md)[Management](https://jobicy.com/talent/management.md)[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md) ## Experience Administrative / Technical Assistant @ American Health Marketplace September • Responsible for distributing weekly reports to agents • Correct, verify, and delete non-required data and combine data from several different sources • Submit information into spreadsheets • Ensures data entry is done in a timely manner and is error-free. • Responds to inquiries regarding entered data. • Contacts preparer of source documents to resolve questions, inconsistencies or missing data. • Audits database for discrepancies. • Managing 25-40 insurance agents • Identifying and recruiting talent to help increase sales in the senior market • Training new agents on the products and sales tools that American Health Marketplace offers • Effectively leading and coaching agents to meet or exceed sales goals Duties/Responsibilities: • Explain features and advantages of medical plans to promote an application for insurance • Recruiting, screening, and training new agents • Ensuring all staff exercise good time management • Counsel your sales team members, evaluate their performance and provide feedback for improvement • Analyzing performance and drawing up action plans • Establishing strong relationships with staff and clients • Lead our sales team by setting a sales plan for each sales agent, identifying individual sales targets, assigning sales territories, and overseeing training programs to make sure they’re successful • Present sales reports to the team that accurately represent sales efforts including sales progress and volume to forecast future goals more accurately • Cultivate long-lasting customer relationships to meet customer needs, and mitigate any complaints to ensure continued business • Continue company growth by identifying new sales opportunities, emerging markets, and lead generation programs • Assess the marketing potential of new and existing carriers, considering statistics and expenditures. • Always keep agents informed of real and potential issues while being proactive • Obeying agency regulations, guidelines, and policies, and ensuring staff do the same Administrative & Technical Assistant @ Affordable Care Act Local Office October October 2018 to September 2020 Provide admin and high-level technical support to internal staff and executive leadership in a regulatory environment. Managed consumer inquiries and actively manage client database. • Monitor/ Manage remote sales insurance Agents. • Maintain Attendance for over 80+ Agents • Create and maintain spreadsheet, Doc... etc • Resolve issues received through phones, emails, and personal inquiries in a professional manner • Troubleshoot and diagnose PC's and office equipment's to enhance functionality and business operations • Develop reports and manage customer database while adhering to best practices and security protocols. • Maintain and create claim logs and analyze daily service level agreements SLA's • Handling of new policy issues, premium billing and providing support to enforce policies. • Assist in the production and publication of reports manuals, technical procedure and system user manuals. • Prepared correspondences & maintained client appointment logs and records and provided ongoing support to build rapports and disseminate information. • Received a 98% on customer support evaluation rating Assistant Store Manager @ Dollar Tree December Improve the operations of the region's top store location through smart inventory management, marketing and customer service management techniques. • Diagnosed and resolves basic technical hardware and software issues involving internet connectivity & POS configuration • Completed appropriate paperwork, documentation, and system entry without errors. • Provided leadership through identifying problems, researching answers, and guiding employees through corrective steps • Increased store sales by 22% over a six-month period through strategic planning, effective merchandising and cost cutting measures. • Developed a customer centric atmosphere to coincide with the company's overall mission and successfully handle escalated concerns. • Managed 25 employees with minimal turnover and enhance productivity through training and development techniques. Assistant Manager /Fashion Consultant @ A'gaci Store May Provided expert advice and gave the highest level of customized service possible to each individual shopper • Point of Sale (POS) and opening and closing procedures. • Maintained established merchandising standards, including window, sales floor and promotional displays. • Evaluated and analyzed warranty reports with technical team members. • Resolved problems and/or discrepancies which may involve research and data collection. • Provided administrative support to technical staff. • Gave personalized attention and provided advanced knowledge of products. • Worked with each client to define his or her individual style for an enhanced Key Holder/Sales Associate @ Speedway LLC October Created welcoming, positive customer experience while entering sales at front cash registers • Handled Point of Sale (POS) transactions and troubleshoot those systems if needed. • Implemented safety measures as it relates to fuel containment and spill policies • Cash, Inventory management and merchandising to achieve daily sales target • Analyzed and resolved work problems and assisted workers in solving work problems. ## Education Piper high school 2013/2016 General Studies This professional hasn’t added portfolio projects yet. 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