![Shakira Banks](https://jobicy.com/react/themes/app/images/avatar.jpg) Shakira Banks # Customer Service Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 20 USD/hourlyWork preferenceContract, Full Time, Part TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryI am a veteran who served in the U.S. Air Force and separated honorably in the year 2022. Post separation, I have acquired and maintained managerial and collaborated tasks. I have extensive knowledge and experience of logistics within the military, over 10 years of various customer service occupations, communicative and team-oriented skills. I am proficient in Microsoft, Excel, Adobe, Outlook, TEAMS, and PowerPoint. I have additional experience in leadership and organizational skills to meet company, individual, and management objectives. ## Skills 18 capabilities[Appointment Setting](https://jobicy.com/talent/appointment-setting.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Empathy](https://jobicy.com/talent/empathy.md)[Leadership](https://jobicy.com/talent/leadership.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft PowerPoint](https://jobicy.com/talent/microsoft-powerpoint.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Quality Assurance](https://jobicy.com/talent/quality-assurance.md)[Sales](https://jobicy.com/talent/sales.md)[Scheduling](https://jobicy.com/talent/scheduling.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Time Management](https://jobicy.com/talent/time-management.md)[Training](https://jobicy.com/talent/training.md)[Virtual Assistance](https://jobicy.com/talent/virtual-assistance.md) ## Experience Career history ### IC IPS/Software Support Associate · FIS 08/22 – 10/22• Remote/Work -from-home • Created detailed reports involving merchant affairs • Accommodated domestic/international consumers with account discrepancies and inquiries • Provided virtual customer service and maintained professionalism upholding company standards • Deescalated and successfully resolved approximately 12 calls per day decreasing possible account retention and cancelation ### Traffic Management Journeyman · United States Air Force 10/19 – 05/22• Communicated effectively with carriers, receivers, military personnel in order to modify and create invoices • Coordinated and managed execution of logistic operations both domestic and internationally • Identified and implemented supply chain improvement opportunities • Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations • Negotiated with established and developing vendors to achieve profitable rates for the military and client satisfaction • Developed and maintained strong rapport with vendors and freight carriers to foster efficient operations ### Call Center Agent · Dish Network 10/13 – 07/14• Responded to a fluctuation of inbound calls regarding billing and general questions pertaining to the customer's account • Rectified consumer inquiries and resolved potential client issues within a timely manner and company expectations • Upsold and marketed company promotional packages available to eligible clients ## Education Learning history ### Aliso Viejo High School Sep/09 – Jul/12Diploma ### American Public University 01/21 – 05/24Health And Science Associate’s Degree Currently attending This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.