![Julia Geist](https://jobicy.com/react/themes/app/images/avatar.jpg) Julia Geist # Customer Service Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summary15+ Years in Customer Service - Retail Sales Overachiever - Management Experience - Computer Lover - Social Media Enthusiast - Jack Of All Trades ## Skills 23 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Adobe Photoshop](https://jobicy.com/talent/adobe-photoshop.md)[Canva](https://jobicy.com/talent/canva.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Community Building](https://jobicy.com/talent/community-building.md)[Competitor Research](https://jobicy.com/talent/competitor-research.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Content Creation](https://jobicy.com/talent/content-creation.md)[Copywriting](https://jobicy.com/talent/copywriting.md)[Creative Thinking](https://jobicy.com/talent/creative-thinking.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Email Marketing](https://jobicy.com/talent/email-marketing.md)[Empathy](https://jobicy.com/talent/empathy.md)[Event Planning](https://jobicy.com/talent/event-planning.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Leadership](https://jobicy.com/talent/leadership.md)[Management](https://jobicy.com/talent/management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Social Media Management](https://jobicy.com/talent/social-media-management.md)[Time Management](https://jobicy.com/talent/time-management.md) ## Experience Career history ### Front Desk · O'Bryon Eye Associates April 2015 – Present- Effectively managed high level of inbound calls and texts - Accurately maintained patient data in EMR Systems - Verified insurances and submitted insurance claims - Completed quarterly HIPAA trainings - Engaged in high quality customer service and patient care - Helped office to adopt Google Suite and updated office forms and documents - Maintained patient schedule and made specialist referral appointments - Managed social media on Facebook to keep customers informed of hours and any changes to all offices - Accurately ordered glasses and contact lenses - Process patient and insurance payments and bills ### Optician/Manager · Professional Vision Center Nov 2010 – April 2015- Effectively managed inbound calls - Verified insurances and submitted insurance claims - Ran and maintained optical lab and equipment - Engaged in high quality customer service and patient care - Created insurance how-to guides for the office - Managed and trained staff, introducing them to the optical field - Processed patient and insurance payments and bills - Completed insurance and patient account audits - Billing and collections for insurances and patients - Daily fund reconciliation reports for bookkeeping - Maintain patient records room and chart filing - Maintain patient schedule and patient recalls - Complete patient preliminary exam testing - Manage social media on Facebook for outreach and notifications of office changes and hours ### Second Assistant Manager · FYE Nov 2008 – Aug 2012- Manage and train staff to industry standard - Accurately complete open and closing cash reconciliation - Maintain Inventory Management - Uphold Loss Prevention standards - Meet District Sales Goals - Regional Leader in Warranty Sales - Maintain store to corporate plan-o-gram specifications ### Owner · Figment Clothing 10/2014 – Present- Designs textiles for printing with dropshipping partners - Manages Etsy store and Shopify website to worldwide audience - Performs social media management and email marketing - Etsy Star Seller Awards for customer service and high reviews - Completes bookkeeping and tax preparation - Manages Influencer marketing and promotions - Constantly learning about all things entrepreneurial - Engages in SEO and web store best practices - Maintains highly regarded customer service quality - Maintains relationships with several dropshipping companies ## Education Learning history ### Community College of Allegheny County Sept 2005 – June 2007Associates - Incomplete 2 Years General Education + Art, did not graduate GPA: 3.596 ### Shaler Area High School June 2005High School Diploma This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.