Robert Grant Jr

# Inflight Administration Representative

Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Status   Actively looking Field / Industry HR & Recruiting

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

Languages:  English -

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[Overview](#overview)

## About Me

Well I am currently at American Airlines working as Inflight Administration Representative working in the short-term leaves department that processes FMLA. Everything that I do is in conjunction with my punctuality, attitude, and readiness to excel. Prior to this position I have worked in direct customer service jobs at several retail facilities. All of that is what brought me here to applying for this position.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Account Management](https://jobicy.com/talent/account-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Slack](https://jobicy.com/talent/slack.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Zoom](https://jobicy.com/talent/zoom.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[HRIS](https://jobicy.com/talent/hris.md)[Employee Relations](https://jobicy.com/talent/employee-relations.md)[Benefits Administration](https://jobicy.com/talent/benefits-administration.md)[Leave Management](https://jobicy.com/talent/leave-management.md)[Compensation And Benefits](https://jobicy.com/talent/compensation-and-benefits.md)[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)

## Education

CUNY Queens College  09/2004 - 06/2008  Business Administration

## Experience

Inflight Administration Representative @ American Airlines  01/2018 •	Diligently addressed and resolved inquiries from employees and supervisors regarding leave policies, procedures, and documentation requirements.
•	Evidenced exceptional performance through meticulous and punctual documentation during 1,500 on-call interactions involving both clients and personnel across diverse departments.
•	Demonstrated adeptness by efficiently conveying solutions in adherence to established policies and procedures, effectively handling more than 500 customer interactions within a span of a month.
•	Managed the processing and oversight of leave of absence requests, including FMLA and ADA inquiries, ensuring compliance with relevant laws and company policies.

Technical Customer Success Specialist @ Jetblue Airways  06/2015 - 12/2017 •	Successfully managed all inbound support channels, including calls and chats, serving as the primary point of contact for addressing technical issues and fulfilling requests from clients and customers. I actively engaged in providing comprehensive assistance across a range of areas.
•	Assisted with data entry reports and offering end-user desktop and service desk support. This encompassed a broad scope of tasks such as hardware and software troubleshooting, installation, operational maintenance, and repairs for equipment including printers, scanners, multifunction devices, and more.
•	Assessed the impact and urgency of each customer request, enabling the prompt implementation of suitable solutions. This approach ensured that customer issues were addressed effectively and in a timely manner.