Kiah Lane # Virtual Assistant Location United StatesDesired Salary UnspecifiedWork preference Full TimeLinks Status Actively looking Field / Industry Finance & Accounting * SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet Languages: English - Report [Overview](#overview) ## About Me I have a predominantly mental health background, that ranges from management, billing, training, account management, advocacy, and administrative work. I also have a background in sales, customer service, and marketing. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[SQL](https://jobicy.com/talent/sql.md)[Time Management](https://jobicy.com/talent/time-management.md)[Sales](https://jobicy.com/talent/sales.md)[Account Management](https://jobicy.com/talent/account-management.md)[Risk Management](https://jobicy.com/talent/risk-management.md)[Leadership](https://jobicy.com/talent/leadership.md)[Networking](https://jobicy.com/talent/networking.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Strategic Thinking](https://jobicy.com/talent/strategic-thinking.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Health Insurance](https://jobicy.com/talent/health-insurance.md)[Administration](https://jobicy.com/talent/administration.md)[Legal](https://jobicy.com/talent/legal.md)[Bank Reconciliation](https://jobicy.com/talent/bank-reconciliation.md)[Office Management](https://jobicy.com/talent/office-management.md)[Computer Literacy](https://jobicy.com/talent/computer-literacy.md)[Events](https://jobicy.com/talent/events.md)[Management](https://jobicy.com/talent/management.md) ## Education Southern New Hampshire University December 2020 Masters Degree Criminal Degree Kean University May 2019 Bachelors Psychology Raritan Valley Community College May 2012 A.A. Liberal Arts ## Experience Investigator @ The State of NJ Office of the Public Defender October 2019 · Assisting Attorneys gather information regarding the clients/patient’s cases for court hearings via hospital documentation · Traveling to Nine Psychiatric hospitals in the Northern Region of NJ to meet with clients/patients, interview them, discuss their treatment with hospital clinicians and review their medical charts · Create and document reports of client/patient findings within discovery, progress, treatment, discharge and abuse or neglect on the unit if applicable. Provide completed reports to attorneys to utilize in court hearings · Report abuse and neglect observed in the assigned psychiatric hospitals · Contact client/patient caregivers or designated persons to obtain collateral information · Conducting guardianship interviews with clients/patients who require appointed representation, creating reports and submitting to assigned attorneys Account Associate @ Healing Grounds Wellness Center January 2023 - August 2023 • Verify behavioral health insurance benefits • Bill insurances and credit cards daily for mental health services provided • Utilize finance and electronic health record software • Run/audit reports regularly to ensure all billing was processed accurate, timely, and in compliance • Communicate with clients regarding insurance and/or unpaid balances • Reconcile accounts in electronic health records • Send superbills/bills electronically to insurances companies and clients • Miscellaneous administrative activities Membership Advisor @ Orangetheory Fitness March 2020 - July 2022 • Selling company memberships, promotions, and retail to prospects/leads • Assisting existing members with concerns or issues with their accounts • Answering studio emails and incoming calls • Data entry and documentation via contact logs with member interactions • Outbound calls to leads/prospects to offer introduction classes • Cleaning the studio to meet requirements of COVID-19 requirements • Processing membership cancellations and freezes • Assuring the safety of members while in studio • Assisting coaches with technical issues while classes are running • Attending frequent staff meetings Admissions Liaison @ Penn Medicine Princeton House Behavioral Health February 2016 - October 2019 · Complete the registration/intake process with potential patients during evaluations daily · Manage projects and assign registrations to admissions team · Collect patient copayments · File and scan registration documents into companywide software’s · Complete the site wide daily schedule and add adjustments/updates as needed · Attend monthly/weekly meetings · Monitor insurance for incoming patients to ensure accuracy · Take on the role as the Office Managers back up Residential Manager @ Capitol Care Comprehensive Behavioral Health February 2012 - February 2016 Oversaw daily operations of a group home and a staff of 7 employees · Established staff schedules to meet the needs of the group home as well as completed payroll weekly · Charted, tracked and recorded individuals progress with goals, appointments and health related issues, treatment and service plans. · Recruited, hired, trained and coached on average 4-6 new employees per year · Consistently complied with applicable laws and regulations and ensured the facility adhered to the Medicare and Medicaid standards