Skill Assessments

This user has not passed any tests yet

Languages  English -   German -   Russian -   Turkish - People also viewed
*  [![Anton Andreas](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_60212_1779685415.jpg) Anton Andreas Customer Service Representative](https://jobicy.com/u/id60212.md)
*  [![Dmytro Shkoliar](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_41430_1779685492.jpeg) Dmytro Shkoliar Customer Support Representative](https://jobicy.com/u/id41430.md)
*  [![Ma. Nica Ann Maglasang](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_66871_1779685593.jpg) Ma. Nica Ann Maglasang Customer Service Representative](https://jobicy.com/u/id66871.md)
*  [![Alyssa Jones](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_40710_1779685553.jpg) Alyssa Jones Recruiting Coordinator](https://jobicy.com/u/id40710.md)
*  [![Arianne Leon](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_42276_1779685444.png) Arianne Leon Customer Support](https://jobicy.com/u/id42276.md)
*  [![Shukriyyah Parham](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_41439_1779685683.jpg) Shukriyyah Parham General Manager ( Retail) Regional Trainer](https://jobicy.com/u/id41439.md)
*  [![Nontobeko Dludla](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_54681_1779685629.jpg) Nontobeko Dludla Virtual Assistance](https://jobicy.com/u/id54681.md)
*  [![ingabire Tricia](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_42667_1779685535.png) ingabire Tricia Am a customer care specialist in various fields.](https://jobicy.com/u/id42667.md)

[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Professional customer service/travel management expert with exceptional communication, problem-solving, and analytical thinking skills, as well as a solid foundation in Basic SQL, proficiency in Excel, and Tableau. Crafting outstanding customer service experiences. Passionate about uncovering insights, spotting hidden patterns within the data and empowering informed decision-making.

## Skills

### [SQL](https://jobicy.com/talent/sql.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Customer Care](https://jobicy.com/talent/customer-care.md)

## Experience

Guest Service Expert @ Guesty INC.  01 - 2023/06-2023 -Resolved guest complaints and discrepancies in a prompt and courteous manner.
-Responded to guest and client inquiries, complaints, and special requests to increase customer satisfaction
-Registered reservations, recorded guest information in the system, and verified details
-Maintained excellent knowledge of the property owners and their many facilities/services
-Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
-Upheld service provider policies and procedures by providing a high level of customer service
-Provided accurate information regarding local attractions, restaurants, and activities

Booking Desk Agent @ Wombat's City Hostels  06 - 2018/04-2022 -Helped customers create their ideal itinerary according to their demographic group, interests, and personality
-Increased and maintained quality customer service experience for guests visiting 5 hostel locations (Berlin, Vienna, Munich, London, Venice) via phone and e-mail, direct chat
-Performed professional support within the company, ensuring efficient workflow across departments
-Surpassed quarterly team goals 10+ times by partnering with colleagues to implement most efficient practices and protocols.
-Handled more than 60 group and individual reservations per shift, representing every step of guests' journey
-Handled payments for online transactions
-Reacted promptly to ad-hoc guest needs and requests

Alumni Coordinator @ American Councils for International Education  06 - 2015/06-2017 -Organised and facilitated 40+ projects and events directed at community development, youth empowerment, health awareness, education, and leadership
-Managed a contact list of 1000+ alumni of State Department-funded education programs and facilitated their positive involvement in their home communities
-Aided alumni in their initiatives and projects by guiding them through different bureaucratic processes, providing logistical support
-Helped alumni write over 50 grant proposals, build comprehensible budgets, and research alternative funding opportunities.

## Education

Budapest Business School  2017 - 2021  Tourism Economics/Travel Management

Gained in-depth, extensive knowledge of the workings of the international travel business, global travel patterns, and the economics of tourism and hospitality.

Portfolio not available.

Services not available.