![Kayla Fitzpatrick](https://jobicy.com/react/themes/app/images/avatar.jpg)
Kayla Fitzpatrick

# Customer Service Representative

Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, Part TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryHardworking Student offering full-time and part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

## Skills

6 capabilities[Administrative Assistant](https://jobicy.com/talent/administrative-assistant.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Technical Support](https://jobicy.com/talent/technical-support.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md)

## Experience

Career history

### Customer Service Representative · Morley Company (Premera Blue Cross)

04 – 2023/CurentProvide world-class customer service to health insurance customers, both members and providers
Primarily inbound telephone contacts
Answer questions regarding benefits, eligibility, and claims
Document contacts

### Customer Care & Technical Support Advisor · Blackboard Inc.

05 – 2022/03-2023Served as primary point of contact for triaging technical issues..
Assisted parents, faculty, and students with questions and concerns regarding educational and technical needs
Troubleshoot hardware and software issues
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Provided Tier 1 IT support to non-technical internal users through desk-side support services.
Managed high levels of call flow and responded to school-related technical support needs.

### Customer Service Representative · Conduent

01 – 2022/04-2022Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and
resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions

### Receiving Associate · Macy's

11 – 2021/01-2022Unloaded pallets and deliveries and organized products in warehouse.
Organized storage areas to optimize materials movements and minimize labor hours.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Supported Operations Manager with the enforcement of company policies and standards

### Operations Associate · JCPenney

10 – 2019/02/2020Unloaded, shelved, and priced merchandise
Assigned proper sale signs and promotion sign displays to merchandise
Supported Operations Manager with enforcement of company policies and standards
Operated pallet jack to move unloaded goods to correct locations in warehouse.

## Education

Learning history

### Eastern Michigan University

2022/2025Bachelor of Science

Psychology and Social Work

### Wayne County Community College District

2014/2016Associate of Arts

Pre-Psychology

### Harry S Truman High School

2014High School Diploma

General Studies

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