Skill Assessments This user has not passed any tests yet Languages English - People also viewed * [![Martin Jonathan Reyes Hernández](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71600_1784626440.jpg) Martin Jonathan Reyes Hernández Graphic Design Degree](https://jobicy.com/u/id71600.md) * [![Rico Lavender](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_61898_1784581645.jpg) Rico Lavender Fractional Product Designer](https://jobicy.com/u/id61898.md) * [![Flavia Valdés Ramírez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70472_1783969879.jpg) Flavia Valdés Ramírez Graphic Designer and Art Director](https://jobicy.com/u/id70472.md) * [![Timofey Usoltsev](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71489_1784569051.jpg) Timofey Usoltsev Product Designer](https://jobicy.com/u/id71489.md) * [![Yordis Hernandez Martinez](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71411_1784506731.jpg) Yordis Hernandez Martinez Graphic Designer | Professional Photographer | Audiovisual Producer](https://jobicy.com/u/id71411.md) * [![Fatima Rafi Lari](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_66494_1784444912.jpg) Fatima Rafi Lari UX/UI DesigneR](https://jobicy.com/u/id66494.md) * [![Martha Lucía Chávez Cárdenas](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_70190_1783907356.jpg) Martha Lucía Chávez Cárdenas Graphic Designer](https://jobicy.com/u/id70190.md) * [![Anton Divnich](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_69816_1783598704.jpg) Anton Divnich Senior Product Designer / UX/UI Designer](https://jobicy.com/u/id69816.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me Olivia is a consultant with experience in Program & Project management, Design Thinking, Change management, Learning & Development, and Mergers/acquisitions in the Financial Services sector. Through certifications and training, she is developing the necessary skills to work in an Agile environment spanning industries in the capacity of a Scrum Master or Product Owner. With a proven track record of building client relationships, delivering quality results, and as a lifelong learner, she strives to continuously develop skills to adapt to new situations and stay at the forefront of clients' needs. ## Skills ### [Project Management](https://jobicy.com/talent/project-management.md)[Communication](https://jobicy.com/talent/communication.md)[Agile](https://jobicy.com/talent/agile.md)[Event Management](https://jobicy.com/talent/event-management.md)[Business Management](https://jobicy.com/talent/business-management.md)[Self motivated](https://jobicy.com/talent/self-motivated.md) ## Experience Business Consultant @ Tata Consulting Service Jan 2023 • Produced a customer experience Point of View for the implementation of ServiceNow for a telecommunication client, resulting in future opportunity discussions. • Conducted competitive market research and created content material in the telecommunication and healthcare insurance spaces that led to new partnerships through request for propsals. • Facilitated design thinking workshops to develop a customer experience learning & development strategies. • Created and implemented training for 15 MBA hires regarding Waterfall and Agile methodologies. • Developed a point of view on Generative AI and cutting-edge opportunities for consulting, resulting in enhanced knowledge in prompt creation. • Managed and created project & employee spotlights across industries, communicating successes across consulting groups. • Developed thought leadership pieces to highlight the importance of and how to create a culture of continuous learning. • Created engagement plans including team bonding, Learning & Development modules, and networking events, cultivating a sense of virtual community. Business Consultant @ NTT Data 2022/jan 2023 • Conducted client and teammate experience assessments, journey maps, and working groups resulting in stakeholder communication and mitigation plans. • Managed over 90 vendor relationships by creating a repository housing vendor contracts and contact information. • Gathered and analyzed customer and stakeholder feedback to improve policies, procedures, execution, and training for data conversion and deployment events. • Reviewed of implementation and rollback plans and held working sessions to reduce workstream dependencies and improve execution of data conversion and deployment. • Created reporting templates, built business cases, tracked application readiness, and provided status updates to stakeholders such as CEO, CFO, CMO, and CTO. • Triaged technical API incidents during merger deployment and application decommissioning events. • Tracked issues, security requests, and UAT/SIT testing requirements through dashboards across six workstreams (ex: order management, finance, etc.). • Gathered requirements and built out-enterprise-wide project management tool using design thinking and Agile methodology resulting in four stage rollout plan. • Facilitated working sessions with IT leadership and business SVPs resulting in a training plan for teammates regarding the new portfolio management too. • Created acceptance criteria and KPIs to measure the adoption rate of new enterprise ideation, funding, and benefit realization frameworks. Marketing and Business Analytics Intern @ Griffons Summer 2019 • Conducted competitive research on 503Bs in pharmaceutical compounding to recommend go-to-market opportunities. • Evaluated and analyzed the level of customer-centricity through workshops & surveys in an organization to generate a training plan to improve rates of customer-centricity. Intern @ Silicon Alle Spring 2019 • Generated marketing and sales leads online and in person in order to lease apartments & workspaces. • Managed professional networking events and speaker series to develop the firm’s global start-up community. ## Education Elon University 2016/may 2020 Bachelors of Science Business Administration This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.