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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

Disciplined and solutions driven Customer Service Representative dedicated to providing quality care with experience in building and maintaining customer relationships, critical thinking and problem solving. Seeking opportunity to utilize analytical abilities and communication skills to deliver strong metrics and drive efficiency within your team.

## Skills

### [Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[Zendesk](https://jobicy.com/talent/zendesk.md)[Zoom](https://jobicy.com/talent/zoom.md)[Active Listening](https://jobicy.com/talent/active-listening.md)

## Experience

Member Advocate @ FOLX Health  2021/2023 Addressed customer inquiries via phone, chat and email with a quality and responsiveness score of 85 percent. Analyzed and refined messaging protocols, creating new workflows that increased capabilities and reduced resolution times. Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently.

Guest Advocate @ Target  2020/2021 Managed stocking and inventory for given department, installed new store displays, assisted customers with inquiries into products while providing memorable shopping experience, handled cashiering responsibilities to help with customer satisfaction and store flow.

Appraisal Coordinator @ First Look Appraisals  2019/2020 Resolved customer issues and complaints regarding the review process quickly and professionally. Assisted residential clients in overcoming difficult appraisal and review-related matters. Handled incoming appraiser calls and assisted with appraisal process.

Front Desk Coordinator @ Floyd's 99 Barbershop  2017/2019 Answered client calls regarding appointments and transactions. Managed appointments for twelve barbers including cuts, colors, and waxes. Handled transactions for services and managed inventory.

Driver Escalations/Tracking @ Uber Freight  2017/2018 Spoke directly with truck drivers, tracking long hauls and resolving issues. Investigated complaints, addressed escalations and updated managers.

## Education

Waco High School  2010/2014  High School Diploma

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