![Kenny Groom](https://jobicy.com/react/themes/app/images/avatar.jpg)
Kenny Groom

# Senior Customer Success Manager

Actively looking · Member since 11 Sep 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, ContractExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryWith over 10 years of experience in the payment technology industry, I am a passionate customer success manager who delivers high-quality solutions that improve financial outcomes and consumer experience for a wide variety of organizations. My core competencies include project management, relationship management, data storytelling, and cross-functional team leadership. I have successfully managed key client relationships with companies such as Lowe's, Walmart, Belk, and several health networks, ensuring their satisfaction and success with products and services.

## Skills

7 capabilities[A B Testing](https://jobicy.com/talent/a-b-testing.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Contract Negotiation](https://jobicy.com/talent/contract-negotiation.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Data Analytics](https://jobicy.com/talent/data-analytics.md)[Hiring](https://jobicy.com/talent/hiring.md)[SQL](https://jobicy.com/talent/sql.md)

## Experience

Career history

### Customer Success Manager · IMPLAN

07/2023

### Senior Manager, Client Success · R1 RCM

05/2021Promoted through Acquisition of VisitPay

### AVP, Field Sales · Synchrony

05/20142 promotions during tenure

## Education

Learning history

### UNC at Charlotte

May 2011Bachelor of Science

Actuarial Science Major
Actuarial Science Club President

### Wake Forest University

December 2024MBA

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