![Ben Mischle](https://jobicy.com/react/themes/app/images/avatar.jpg) Ben Mischle # Business Analyst Actively looking · Member since 12 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 45 USD/hourlyWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryDriven by a passion for excellence, I aim to leverage my meticulous and analytical skills to elevate core business operations. My journey encompasses a proven track record of orchestrating process enhancements, coupled with the ability to adeptly manage intricate projects from inception to accomplishment with defined parameters of time, budget, and scope. Proficient in the realm of digital analytics and data visualization, I command a versatile skill set that includes mastery of tools such as SQL, MS Office Suite, and Active Directory. ## Skills 17 capabilities[Agile](https://jobicy.com/talent/agile.md)[Business Administration](https://jobicy.com/talent/business-administration.md)[Business Analysis](https://jobicy.com/talent/business-analysis.md)[Confluence](https://jobicy.com/talent/confluence.md)[Database Management](https://jobicy.com/talent/database-management.md)[Jira](https://jobicy.com/talent/jira.md)[Leadership](https://jobicy.com/talent/leadership.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft Visio](https://jobicy.com/talent/microsoft-visio.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Project Management](https://jobicy.com/talent/project-management.md)[Salesforce](https://jobicy.com/talent/salesforce.md)[SQL](https://jobicy.com/talent/sql.md)[Stakeholder Management](https://jobicy.com/talent/stakeholder-management.md)[Troubleshooting](https://jobicy.com/talent/troubleshooting.md) ## Experience Career history ### Business Analyst · PowerPlan June 2021 – April 2023In this role, I am responsible for creating and executing new processes for data conversion during application upgrade projects. I gather and analyze client requirements, translating them into effective application configurations. Furthermore, I ensure that clients are equipped with comprehensive knowledge through the development and maintenance of best practice process documentation. ● Coordinated projects leading to process improvements, minimizing run time and errors. ● Successfully managed and delivered complex projects on time and within budget. ● Demonstrated expertise in implementing PowerPlan’s software products and solutions, exceeding customer requirements. ### Internship · Fulton County IT Department January 2020 – May 2020During this internship, I took charge of a project aimed at evaluating county payroll processes and recommending enhancements. I utilized robust business process diagrams to streamline payroll operations and proposed standardized procedures for the payroll HRMS System. ● Adapting to remote work conditions, ensured project success. ● Facilitated communication by providing documentation on accounting processes to key stakeholders. ● Employed cause-and-effect charts to present recommended process enhancements. ### CaseMetrix · Data Intake and Analysis August 2018 – May 2019In this role, I meticulously reviewed and inputted data into an expanding SaaS database, enhancing accuracy and timeliness. I developed strategies to improve data intake processes and identified errors, duplicate data, and bugs through database report analysis. ● Streamlined business processes to gather cases for database expansion. ● Managed client requests, boosting client satisfaction and fostering strong relationships. ● Actively monitored database health and maintained client data integrity. ### Tier II System Analyst · Troutman Sanders - Remote (via Intelliteach) July 2016 – August 2018Provided second tier technical support for legal professionals and assisted local on-site technicians in their computer and hardware tasks. Experienced in a variety of software and hardware platforms such as Citrix, VPN, RDP, Netdocuments, Windows/MAC Operating Systems, Microsoft Exchange, Microsoft Office, SharePoint, Adobe, Active Directory, and RSA. ● Personally selected among hundreds of colleagues to join and lead a group that was dedicated to providing exclusive help desk services to the Troutman Sanders network of legal professionals. ● Authored over a hundred knowledge base articles to serve as resources to both internal and external teams. ● Documented all efforts through the Intelliteach ticketing systems with thorough notes to be used in future training sessions. ● Worked closely both on-site in Atlanta and remotely with the internal IT team, Manager of IT and CTO on several projects including system and hardware upgrades as well as implementation of new software products. ## Education Learning history ### Georgia State University May 2020BBA Computer Information Systems President's and Dean's List Recognition This professional hasn’t added portfolio projects yet. 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