Skill Assessments This user has not passed any tests yet No languages specified.People also viewed * [![Laura Kleiner](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_73001_1785239283.jpg) Laura Kleiner Customer Experience / Customer Care / Administrative Support](https://jobicy.com/u/id73001.md) * [![Andre Graves](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72924_1785202147.jpg) Andre Graves Senior Solutions Architect](https://jobicy.com/u/id72924.md) * [![Leandro Castañeda](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_71890_1785192092.jpg) Leandro Castañeda Remote Customer Service Representative](https://jobicy.com/u/id71890.md) * [![Genesis Espinoza](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72853_1785177711.jpg) Genesis Espinoza Customer Service Representative](https://jobicy.com/u/id72853.md) * [![Murielle Destilus](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_67512_1785173315.jpg) Murielle Destilus Customer Service Representative/sales/interpreter/traductor](https://jobicy.com/u/id67512.md) * [![J. Alexander García Pereira](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72632_1785098704.jpg) J. Alexander García Pereira Customer Experience (CX) and PQRSF Analyst](https://jobicy.com/u/id72632.md) * [![Miguel Colina](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72624_1785093396.jpg) Miguel Colina Sales and Technical Support Specialist](https://jobicy.com/u/id72624.md) * [![Paulo Ríos](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/avatar_72587_1785082754.jpg) Paulo Ríos Customer Service Agent](https://jobicy.com/u/id72587.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) * [Services](#services) ## About Me Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. ## Skills ### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Business Development](https://jobicy.com/talent/business-development.md)[Customer Success](https://jobicy.com/talent/customer-success.md)[Training](https://jobicy.com/talent/training.md)[Customer Support](https://jobicy.com/talent/customer-support.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Campaign Management](https://jobicy.com/talent/campaign-management.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[Customer Care](https://jobicy.com/talent/customer-care.md)[Management](https://jobicy.com/talent/management.md) ## Experience Regional Operations Manager @ Food Rocket 2022 - - 2023-03 rained seven managers who reported directly to me, including Driver support manager, procurement field lead, and local marketing brand manager. • Over performed expectations on hiring, order volume, and delivery times, which led to customer satisfaction experience exceeding our KPI goals by 23% that investors set. • Increases on KPI's led to the approval for two additional sites within my region. • Partnered with our CEO for a feature on WCCB news to explain services and operation to viewers. • Recruited, hired, and trained initial personnel, working to establish vital internal functions and outline the scope of positions for a new organization. • Served as a liaison between multiple stakeholders and executives. • Successfully launched the distribution center in Charlotte to support our procurement team better. Multi Unit Site Manager OPS @ GoPuff 2021 - - 2022-11 • Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance. • Reduced site's P90 delivery time from 1.5 hours to 37 minutes. • Delivered performance reviews, recommending additional training or advancements. • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel. • Achieved "always exceeds expectations" performance review for 2021 • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success. • Tracked marketing efforts to monitor results in real-time. • Created company first OA Acceleration training company-wide. General Manager of Operations & Training @ CVS Pharmacy 2017 - - 2021-01 Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention for a 5.1 million annual dollar retail store • Exceeded P&L goal by $900,000 • Managed scheduling for 35 employees to optimize productivity • Exceeded "My Store Health" goals with 4.7 out of 5.0 • Consistently complied with company policies and government regulations. • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products • Ranked top 2% of eastern region in 2019 for customer service (Ranked 27 out of 1500 stores) • Checked supply against demand by overseeing all merchandising decisions, replenishment, and inventory management • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements. • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. • Designed modern employee recognition program, which boosted General Manager Of Store Operations @ Rite Aid 2015 - - 2017-05 Managed the only store to exceed compliance goals for three years straight in 2014-2016 • Awarded Top Gun for exceeding annual flu shot goal 2015-2016 • Exceeded Annual performance in 2016 which led to candidacy for field leader compliance position • Recruited, hired, and trained high-performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits • Drove team success through shared vision and recognition of quality performance. • Maintained compliance with regulatory parameters in complex projects with overlapping policies. • Monitored project performance to identify areas of improvement and make adjustments • Identified plans and resources required to meet project goals and objectives ## Education Professional Business College 08/2009 - 07/2010 Business Management This professional hasn’t added portfolio projects yet. 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