![Adrianna Petersen](https://jobicy.com/react/themes/app/images/avatar.jpg) Adrianna Petersen # Lead Patient Service Rep/ Lien Coordinator Actively looking · Member since 12 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryfrom 21 USD/hourlyWork preferenceFull Time, Part TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryMy previous experience and current role as a Team Lead has given me a solid understanding and working knowledge of the healthcare industry. I am a self- starter and learn new processes quickly. I like to face new challenges and will bring a hardworking and service – focused attitude. SKILLS & ABILITIES • Medical terminology ​ • Medical records management, ROI, PHI • Strong autonomy, decision-making, problem solving • Administrative, communication & time management skills • Proficient in Epic, eCW, Microsoft Office Suite & other health information systems. ## Skills 15 capabilities[Active Listening](https://jobicy.com/talent/active-listening.md)[Billing](https://jobicy.com/talent/billing.md)[Compensation And Benefits](https://jobicy.com/talent/compensation-and-benefits.md)[Critical Thinking](https://jobicy.com/talent/critical-thinking.md)[Customer Service](https://jobicy.com/talent/customer-service.md)[Email](https://jobicy.com/talent/email.md)[Health Insurance](https://jobicy.com/talent/health-insurance.md)[Leadership](https://jobicy.com/talent/leadership.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Microsoft Word](https://jobicy.com/talent/microsoft-word.md)[Organizational Skills](https://jobicy.com/talent/organizational-skills.md)[Payments](https://jobicy.com/talent/payments.md)[Problem Solving](https://jobicy.com/talent/problem-solving.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md) ## Experience Career history ### Lead Patient Service Rep/ Lien Coordinator · American Health Imaging 07/2019 – current• Point of contact for lawyers and paralegals at all firms for American Health Imaging. • Ensure that vendor legal documentation and lien agreements are received, complete, and compliant 3 days prior to appointments. • Communicate with vendors, update documentation, and send medical and billing records regarding patient case. • Float to multiple facilities to support business operations, open & close, balance and run reports, and cash management. • Perform and train new hires on all administrative and front office duties, utilizing company health information system. • Obtain authorizations, insurance eligibility, and referral orders. • Answer multiple phone lines, schedule patients for diagnostic exams/procedures, address patients’ complaints and concerns. • Ensure accuracy of patient data entered into system, confirm appointments, check in/out, chart prep and give instructions. • Ensure patient imaging and radiology reports are sent to providers in a timely manner. • Process requests and filing of patient records, and provide accurate and complete information to billing office. ### Front office specialist · Southeastern Primary Care 01/2018 – 7/2019Responsible for patient check-in/out, entered accurate patient information into EMR, verify insurance eligibility, and post charges/payments to patients’ account. • Answered multi-line phones, direct and handle all calls appropriately and efficiently. • Scheduled and confirmed appointments, prepped charts, and performed all other front office duties. • Responsible for updating all existing patient information, determining their needs and directing them accordingly. • Responsible for collecting all required information for new patients and creating charts from all sources. • Responsible for performing all duties in accordance with office policies and procedures. ### Insurance Customer Service Rep · United Healthcare 2/2017 – 1/2018• Communicate outcomes effectively with leadership and staff. • Answered incoming phone calls from members and identify assistance needed according to medical insurance plan. • Processed applications, renewals, cancellations, and other administrative support. • Reviewed and researched incoming healthcare claims from members and providers. • Responsible for verifying benefits and eligibility, billing and payments, authorizations for treatment and explanation of benefits. • Asked appropriate questions to identify issues and document information in company health information system. ### Patient Transporter · Wellstar Kennestone 12/2015 – 2/2017• Transport patients to different areas of the hospital using wheelchair, movable beds, and other mobile equipment. • Assist the nursing staff with data entry, physician’s orders, and verification of patient, and filing of transcription/dictation in EHR. • Perform basic patient care functions before, during and after transport, stocking supplies, and cleaning equipment. • Maintain safe, secure, and healthy work environment by following the standards and procedures while providing care. ## Education Learning history ### Mceachern High School 08/2012 – 5/2015Diploma This professional hasn’t added portfolio projects yet. 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