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[All talent ↗](https://jobicy.com/talent.md)
* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

Highly organized, result driven employee with defined experience in hospitality, customer service, and team management. Excellent in-person and over-the-phone communication skills. Hands-on management style that motivates and produces effective results. Thrives to establish and maintain a positive environment.

## Skills

### [Customer Service](https://jobicy.com/talent/customer-service.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Event Planning](https://jobicy.com/talent/event-planning.md)[Typing](https://jobicy.com/talent/typing.md)

## Experience

Member Experience Associate @ Industrious  03/23 - 09/23 - Maintain the common areas, order supplies/inventory, and keep a high-volume workplace consistently organized.
- Provide daily breakfast, snacks, and a weekly happy hour.
- Plan and execute events that vary in size, budget, and grandeur.
- Actively participate in Chamber of Commerce activities and occasionally plan and host events for them.
- Troubleshoot a broad range of problems including technical complications, scheduling conflicts, member disputes, and vendor activity.

Personal Assistant @ Cierve  10/22 - Present - Organize components of employer's physical, social, and digital life (providing detailed reports on research projects, running errands, booking events/vacations, and scheduling appointments).
- Handle private information and provide it from memory in necessary situations (doctor appointments, insurance calls, business meetings, etc).
- Take initiative to alleviate workload to the maximum extent until escalation is required.

Customer Service Representative @ iDrive Fulfillment  03/22 - 08/22 - Maintained a high volume of emails while answering and fulfilling customer requests within the SLA terms (including returns, exchanges, order modifications, and inventory complications).
- Handled escalated customer situations in a way that produced an equitable solution for both the company and the customer.
- Promptly recalled over 250 products and details and provided them to customers on demand.

Tutor @ Lexington Tutoring Academy  11/21 - 05/22 - Constructed a program development plan for students between 1st and 8th grade specific to each student's learning and behavioral needs.
- Communicated student progress through email and interpersonal communication with student's families and educational teams.

## Education

Western Governors University  06/21 - 11/22  B.A. in Education Studies

Western Governors University  02/23 - 02/24  B.S. in Cyber Security and Information Assurance

Currently enrolled, obtaining certifications throughout program.

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