![Montanique Ford](https://jobicy.com/react/themes/app/images/avatar.jpg) Montanique Ford # Administrative Support Actively looking · Member since 12 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull Time, Part TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryHard working and experienced administrative professional with over 6 years of proven skills in data entry, customer support and administrative support. Ability to work in team or individual settings. ## Skills 8 capabilities[Administration](https://jobicy.com/talent/administration.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Microsoft Excel](https://jobicy.com/talent/microsoft-excel.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Microsoft Teams](https://jobicy.com/talent/microsoft-teams.md)[Phone Support](https://jobicy.com/talent/phone-support.md)[Typing](https://jobicy.com/talent/typing.md) ## Experience Career history ### Retail Associate · Ion Financial MHC March 2023 – September 2023Providing administrative support to Vice President of Retail Department and all Regional Managers • Collecting, verifying, and organizing data relating to sales, incentives, profitability and budgeting reports and projects • Coordinate and schedule meetings, update meeting minutes or notes, and prepare documents for sales, committee, or senior management meetings • Review collected data to identify and report potential trends or anomalies aimed at improving bank process or performance in related areas • Maintain thorough working knowledge of the Bank’s core systems, databases, and reporting tools • Prepare detailed reports of data and findings and clearly communicate them to management ### Patient Care Coordinator · Refocus Eye Health Nov 2021 – March 2023• Medical call center specialist for established Ophthalmology practice • Managing inbound and outbound calls for offices in Connecticut, New Jersey, and Pennsylvania • Adhering to HIPAA guidelines • Answer all patient questions and/or concerns, or triage to correct department and/or office • Schedule/reschedule/cancel appointments as needed or requested • Receive and maintain all necessary patient files, as well as ensuring that they are organized/up to date. • Obtain insurance information and verify insurance eligibility. • Maintain friendly and professional relationships with physicians, office and clinical staff. • Patient referral coordination ### Call Center Agent · Yale New Haven Health Nov 2020 – March 2021• Provide support around COVID-19 exposures, testing and work statuses for employees of YNHHS and affiliates. • Efficiently triaging inbound and outbound calls in order to escalate to call center clinical staff • Collecting employe PHI and data in a timely manner such as employee names, date of birth, point of contact and reasons for calling by utilizing spreadsheets and company software • Training and providing assistance to new and fellow call centers agents • Collaborating with clinical staff in order to provide best course of action for YNHHS employees and affiliates • Staying updated on and memorizing COVID-19 guidelines from CDC and YNHHS employees policies in regards to COVID-19 • Maintain confidentiality of sensitive information and HIPPA compliance ### Call Center Agent · NEIS, INC. March 2021 – Nov 2021• Performing 50-70 outbound calls daily to verify receipt of audit questionnaires and to perform Telephone General Liability audits • Collaborating with policy holders and insurance agents to procure needed audit information • General office tasks, including but not limited to, making and answering calls, corresponding via email, faxing, printing • Handling and receiving sensitive financial information such as Federal Income Tax forms and returns, payroll ledgers and general payroll and sales information ### Premium Insurance Auditor · NEIS, INC. Nov 2016 – March 2021• Performing audits for Worker’s Compensation and General Liability policyholders on behalf of 11 insurance carriers • Proactively communicating with policy holders and scheduling appointments to collect time sensitive and classified information such as payroll reports, federal income tax returns, profit and loss reports, etc. • Problem solving and troubleshooting with policy holders, insurance agents, and brokers to receive accurate information • Provide general clerical and office support for management and insurance carriers, including but not limited to, mailing, filing, faxing and copying documents for client ## Education Learning history ### W.F. Kaynor Technical High School Aug 2012 – Jun 2016High School Diploma This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.