Skill Assessments This user has not passed any tests yet Languages English - * ReportPeople also viewed [![Viljams Platais](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_43615_1779685712.jpg) Viljams Platais Sales Manager/Customer Support Specialist](https://jobicy.com/u/id43615.md) * [![Niranjana R](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_41929_1779685575.jpg) Niranjana R CUSTOMER SUCCESS SPECIALIST](https://jobicy.com/u/id41929.md) * [![Ketrin Polešak](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_68768_1782382099.jpg) Ketrin Polešak SaaS Onboarding & Operations Specialist](https://jobicy.com/u/id68768.md) * [![Pichsinee Kalklod](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_40714_1779685640.jpeg) Pichsinee Kalklod Data Analyst](https://jobicy.com/u/id40714.md) * [![Claudia Us](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_63805_1779685473.jpeg) Claudia Us Coordinator](https://jobicy.com/u/id63805.md) * [![Emmanuel Ahimana](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_54669_1779685503.jpg) Emmanuel Ahimana REMOTE customer success Job (Part time)](https://jobicy.com/u/id54669.md) * [![Gerard Elias](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/05/avatar_62324_1779685520.jpeg) Gerard Elias Customer Success Leader | B2B SaaS & Industrial Tech | EMEA](https://jobicy.com/u/id62324.md) * [![Marcos Furtado](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/avatar_68731_1782329943.jpg) Marcos Furtado Customer Support and Social Media Specialist](https://jobicy.com/u/id68731.md) [All talent ↗](https://jobicy.com/talent.md) * [Overview](#overview) * [Portfolio](#portfolio) ## About Me My 7 successful years in customer service have afforded me excellent interpersonal skills, a people-centric nature, and unparalleled compassion. I am very passionate about helping everyone to the best of my ability, and receive personal fulfillment by helping others. When faced with new challenges I will seek to complete and exceed expectations. If I do not have the answer I collaborate with peers or leaders to make sure to provide the customer with the correct information. In all of my interactions, professional and personal, I remember to have empathy and treat others the way I would like to be treated. ## Skills ### [Process Improvement](https://jobicy.com/talent/process-improvement.md)[Team Leadership](https://jobicy.com/talent/team-leadership.md)[Google Suite](https://jobicy.com/talent/google-suite.md)[Teamwork](https://jobicy.com/talent/teamwork.md)[Customer Retention](https://jobicy.com/talent/customer-retention.md)[Active Listening](https://jobicy.com/talent/active-listening.md) ## Experience Client Service Coordinator @ BluePearl Pet Hospital To Present I encourage a positive and productive team collaboration. On a typical day I guide a large volume of clients not only in person but via phone and email with a positive attitude. I address inquiries as they present and solve most of them without needing to elevate the issue. However, I escalate questions/concerns to the appropriate leadership if needed. I perform various end-of-period financial reporting and make corrections as needed. I proactively lead and coach my team members to enhance the client and patient experience and hospital operations. Receptionist @ Randhurst Animal Hospital To 09/2021 Confirmed appointments, communicated with clients, and updated client/patient records. Kept the reception area clean and neat to give visitors a positive first impression. Relayed information to and from doctors and clients via emails, phone calls, and voicemails regarding patients. Restocked supplies and submitted purchase requests to maintain stock levels. And helped the technicians with restraining patients and filling medications. Store Manager @ Journey's Shoe Store To 09/2020 Completed opening and closing procedures for the store. Reviewed and monitored schedules, purchases, and other expenses to maintain the quarterly budget. Coached sales associates to significantly increase customer satisfaction ratings. Encouraged team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Promoted 12 associates to higher positions. Progressed to manager in training in January of 2020 and store manager in March of 2020. Shift Manager @ McDonald's To 09/2019 I started at McDonald's as a crew member, and within 6 months of initial hiring I was promoted to manager in training. Worked in all front-line positions at McDonald's, managed schedules and daily cash flow. Within 8 months of initial hiring I was promoted to shift manager. Trained and lead 30+ crew members and 3 shift managers, during my time at McDonald's. The management team thrived for seven months with all shift managers working together as a team to stay number one, out of five restaurants in the area, in speed and efficiency. ## Education Hinsdale Central High School To 05/2018 General Studies Portfolio not available. Services not available.