![Steven Nolte](https://jobicy.com/react/themes/app/images/avatar.jpg) Steven Nolte # Project Management Professional Actively looking · Member since 12 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryAccomplished professional with widespread experience in publicly traded and privately held enterprises, ranging from all stages of the project management lifecycle, communication strategies and initiatives, personnel management in leadership roles, and optimizing operational performance by initiating and delivering successful projects to improve systems. ## Skills 8 capabilities[Budget Management](https://jobicy.com/talent/budget-management.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[HR Management](https://jobicy.com/talent/hr-management.md)[Microsoft Office](https://jobicy.com/talent/microsoft-office.md)[Office Management](https://jobicy.com/talent/office-management.md)[Presentation](https://jobicy.com/talent/presentation.md)[Process Optimization](https://jobicy.com/talent/process-optimization.md)[Salesforce](https://jobicy.com/talent/salesforce.md) ## Experience Career history ### Manager of Account Services · Intelligent Observation Nov 2021 – Mar 2023• Assemble data-driven insights via Tableau to showcase impact of new initiatives on hand hygiene compliance rate • Develop and launch an innovative Infection Prevention Week campaign, providing primary hospital contacts at 30+ hospitals with marketing materials, and generating brand awareness among more than 8,000 end users. • Develop strategic operating process for new clients, from project kick-off through staff adoption process and into support • Spearhead pilot program support with potential client that led to securing largest network contract in company history • Build and implement internal ticketing system to enhance team collaboration, leading to a resolution time decrease of 25% • Facilitated inventory, planning, installation labor, and data capture validation for 9 hospitals across New Jersey and Pennsylvania to onboard new monitoring system ### General Manager · American Campus Communities Oct 2018 – Nov 2021• Directed the operation of a 1,016-bed student apartment community, along with 60,000 square feet of retail space, achieving 100% pre-leasing for two years by overseeing strategic customer retention endeavors • Created and sustained the financial reporting system for rent abatements granted during COVID-19 for 3,100 students at Drexel University • Established cross-functional collaboration with Operations, Digital Marketing, and Maintenance teams to create a streamlined communications process to reduce redundant massaging and deliver key news to residents, prospects, and team members • Foster relationships with advocates and key persons across all corporate departments and practice lines • Generated ~$7M in net income annually by creating & monitoring all budgetary operations of the community • Led a team of 20 employees, overseeing payroll, recruitment/hiring, training, professional development, and termination • Coordinated contracts, labor, supplies, and budget for the timely preparation of 260 apartments to facilitate yearly student move-out and move-in process within 12 days ### Assistant General Manager · American Campus Communities Oct 2017 – Oct 2018• Modernized and simplified internal quality control reporting by implementing electronic alternatives • Created strategic operating procedures and trained team members on various topics, ranging from event execution for university partners to power failure emergency protocol • Developed advanced training program for Community Assistant teams through modernizing existing resources, effectively increasing onboarding speed by 25% • Partnered with Area Resident Director to orchestrate Residence Life program for 1,300 students • Assisted Area Manager with the supervision of all business functions, acting as General Manager if needed ### Leasing Manager · American Campus Communities Nov 2015 – Oct 2017• Established processes and standards for daily operation at community following parent company’s acquisition of property • Collaborated with management and construction team to successfully construct 521 leasable beds • Expanded new brand recognition in a highly saturated market by reinventing social media presence • Pioneered local marketing initiatives through local business engagement and new on-campus partnerships ## Education Learning history ### Pace University May 2015Bachelor of Arts in Communication Studies Minors in Business Management and Gender Studies This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.