![Giuliana Cerullo](https://jobicy.com/react/themes/app/images/avatar.jpg) Giuliana Cerullo # Sales Manager Actively looking · Member since 13 Sep 2023 [Message](https://jobicy.com/dashboard-page.md) ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set * [Overview](#overview) * [Portfolio 0](#portfolio) * [Services 0](#services) ## About Professional summaryDedicated, self-motivated, sales goals driven. I’m passionate about empowering my team to deliver an excellent client experience, resulting in retention and conversion. Discovering and implementing creative solutions through collaboration energizes me. Fast-paced environments where change rolls out fast is where I thrive. Experienced in leadership, sales, coaching, customer experience, process implementation, and employee engagement and culture. Leadership: coached, developed, and motivated a team of 8-12 sales reps Tech startup: helped hire and scale Sales Development org from 5 people to 300+ Verbal communication skills: presented trainings, live demos, and file examples to team of 250+ Quota attainment: Exceeded team quota, performing 109% year to date ## Skills 7 capabilities[Change Management](https://jobicy.com/talent/change-management.md)[Coaching](https://jobicy.com/talent/coaching.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Inside Sales](https://jobicy.com/talent/inside-sales.md)[Sales](https://jobicy.com/talent/sales.md)[Sales Enablement](https://jobicy.com/talent/sales-enablement.md)[Sales Management](https://jobicy.com/talent/sales-management.md) ## Experience Career history ### Sales Manager · Evolve Sept. 2022 – PresentCoached sales reps on understanding client's needs and pairing those with compelling value props, resulting in 109% quota attainment year to date -Launched a market analysis training program for the team of 9 Account Executives in the Hospitality SaaS industry, which enabled performance optimization and more account expansion -Built a robust sales planning and forecasting model through utilizing Salesforce and Excel, resulting in weekly and monthly projections within 5% accuracy ### Sales Manager · Better.com Feb. 2021 – Mar. 2022Increased application to commitment conversion from 19% to 45% through coaching, teaching, and mentoring a team of 12 outbound Account Executives, ultimately converting leads into $590mm volume -Piloted a revenue intelligence platform, and transformed coaching practices by standardizing reporting and enhancing coaching efficiency by 25% -Developed and led on-going trainings through presentations, live demos, and application examples, which encouraged critical thinking and doubled cash-out refinance volume ### Sales Development Manager · Better.com Dec. 2019 – Feb. 2021-Maintained a 4.7 CSAT rating throughout 6,000+ customer touchpoints through launching quality guidelines and providing targeted coaching to 8-10 inbound Sales Development Representatives -Demonstrated strong project management skills by spearheading the implementation of a CSAT program, resulting in a 31% increase in customer satisfaction -Revamped Retention Team's incentive plan through collaborating cross functionally with many teams, driving $15mm recapture value by boosting agent motivation and productivity -Grew the organization through supporting recruiting, interviewing, and hiring 90+ Sales Development Representatives and 20+ Sales Development Managers ### Sales Development Associate · Better.com Mar. 2019 – Dec. 2019-Founding member of the Sales Development Team, helped scale the org from 5 to 350 people in 2 years while creating processes and implementing new growth strategies -Led 600+ top of funnel clients through the application by pitching benefits and fostering relationships by providing exceptional customer service, yielding 10% more new business acquisition ## Education Learning history ### University of Victoria 2014 – 2018Bachelor's Degree This professional hasn’t added portfolio projects yet. This professional hasn’t listed any services yet.