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* [Overview](#overview)
* [Portfolio](#portfolio)
* [Services](#services)

## About Me

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working, addressing and meeting all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each action and interaction that takes place involving customers.

## Skills

### [Billing](https://jobicy.com/talent/billing.md)[Fast Learner](https://jobicy.com/talent/fast-learner.md)

## Experience

Citified Medication Tech @ Avila Home Care  05/2018 - Present -Administrating medication and assisting with personal hygiene needs as required
-Administrating medication and monitoring vital signs as prescribed by the physician

Medical Concierge/ Scheduler @ John's Hopkins Hospital  05/2022 - 10/2022 -Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items
-Applied medical terminology to accurately transcribe medical recordings

Customer Service Generalist 2 @ IKEA  02/2017 - 05/2018 -Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
-Drafted customer service policies and procedures that standardized customer service operations and improved customers experience
-Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
-Prepared and maintained filed for all accounts payable transactions

Customer Service Representative @ EZ Pass  04/2014 - 02/2017 -Processed payments via phone and website

-Responsible for providing account analysis, explaining bills , payment allocation, and working closely with Central Collection Unit and Motor Vehicle Administration
-Provided Customers with options on resolving outstanding balances

Customer Service Representative @ Comcast  04/2012 - 04/2014 -Created a knowledge base of frequent asked questions to improve customer service efficiency
-Processed bill payment via mail, phone and website
-Provided through account updates on various computer software
-Developed plans for accounts with allowed options for customers not to be exhausted

## Education

Baltimore City Community College  10/2022 - 10/2024  Associate Degree in Nursing

Working hard to obtain an Associate Degree in Nursing

Sojourner Douglass College  June 2015  Certified Nursing Assisted

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