Picasso Richemond # Solution Engineer Location United StatesDesired Salary 25 - USD/hourlyWork preference Full TimeRelocation NoLinksNot setStatus Actively looking Field / Industry SalesSkill Assessments: This user has not passed any tests yet Languages: French - * Share Report [Overview](#overview) * [Portfolio](#portfolio) ## About Me S U M M A R Y As a solutions engineer, I have a deep understanding of software development principles and tools. I'm also experienced in cloud computing technologies. Currently, I am responsible for troubleshooting complex technical issues that are impacting our clients' businesses. Using my analytical skills and attention to detail, I am able to identify the root causes and develop a solution. I work with both technical and non-technical audiences, effectively communicating complex technical concepts to stakeholders. I am passionate about technology and constantly seeking new opportunities to learn and improve my skills. My passion for technology can help your company stay ahead of the competition by delivering innovative and cutting-edge solutions. P R O F E S S I O N A L E X P E R I E N C E SOLUTIONS ENGINEER 2019 -Present Go High Level, Dallas, TX In my experience as a solution engineer, understanding business needs for implementing an IT Management Solution in midsize businesses allows me to utilize my technical and analytical skills to contribute to the success of the company. Conduct technical presentations and demonstrations for clients while converting prospects at an overall 80% rate. Train “opportunity” clients in proper SaaS utilization to effectively support client sales processes Cross-functional team partnership to identify and resolve client pinch points preventing product engagement Provide technical support and troubleshooting for clients CUSTOMER SUCCESS MANAGER 2017 -2019 Ooma, Boca Raton, FL Managed B2B partnerships including client on-boarding which resulted in increasing partners by +450% Led the implementation and deployment of multiple software solutions for achieving operational goals Engaged in vendor contract negotiations that resulted in cost savings of 40% Spear-headed new marketing initiatives including revamping the promotional calendar, deploying a social media strategy, and increasing client engagement through MailChimp and marketing material production and disbursement which led to increased attendance to events by +300% SALES DEVELOPMENT REP 2015- 2017 City Furniture Headquarters , Tamarac, FL Aggressively prospect to establish client relationships by completing 200+ cold calls per week & pursuing leads Implemented text communication through CRM to improve client communication efficiency My focus was on struggling clients, so these interactions most often revolved around educating technically challenged individuals to assist in their product engagement and regain product & organizational confidence. ## Skills ### [Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Sales](https://jobicy.com/talent/sales.md)[B2B](https://jobicy.com/talent/b2b.md)[Inside Sales](https://jobicy.com/talent/inside-sales.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[B2C](https://jobicy.com/talent/b2c.md)[Enterprise SaaS Sales](https://jobicy.com/talent/enterprise-saas-sales.md)[Active Listening](https://jobicy.com/talent/active-listening.md) ## Experience Solution Engineer @ Go High level 2019 - 2023 In my experience as a solution engineer, understanding business needs for implementing an IT Management Solution in midsize businesses allows me to utilize my technical and analytical skills to contribute to the success of the company. Conduct technical presentations and demonstrations for clients while converting prospects at an overall 80% rate. Train “opportunity” clients in proper SaaS utilization to effectively support client sales processes Cross-functional team partnership to identify and resolve client pinch points preventing product engagement Provide technical support and troubleshooting for client Customer Success manager @ OOMA 2017 - 2019 Managed B2B partnerships including client on-boarding which resulted in increasing partners by +450% Led the implementation and deployment of multiple software solutions for achieving operational goals Engaged in vendor contract negotiations that resulted in cost savings of 40% Spear-headed new marketing initiatives including revamping the promotional calendar, deploying a social media strategy, and increasing client engagement through MailChimp and marketing material production and disbursement which led to increased attendance to events by +300% Sales Development REP @ City Furniture 2015 - 2017 Aggressively prospect to establish client relationships by completing 200+ cold calls per week & pursuing leads Implemented text communication through CRM to improve client communication efficiency My focus was on struggling clients, so these interactions most often revolved around educating technically challenged individuals to assist in their product engagement and regain product & organizational confidence. ## Education School Urban Missions 9/14/2009 8/5/2015 Bachelors Theology A seminary Collage out of Oakland California Portfolio not available.