![Alexis Fooks](https://jobicy.com/react/themes/app/images/avatar.jpg)
Alexis Fooks

# Experienced Banking Professional Mortgage Banking • Risk Management

Actively looking · Member since 18 Oct 2023 [Message](https://jobicy.com/dashboard-page.md)

ShareLocationUnited StatesDesired salaryUnspecifiedWork preferenceFull TimeExperience levelNot set
* [Overview](#overview)
* [Portfolio 0](#portfolio)
* [Services 0](#services)

## About

Professional summaryHighly motivated professional with over 8+ years of experience in the banking and finance service industry. Now seeking a more challenging position, with the many years of skills and experience. Leading with the capacity to communicate in various environments, time management skills, and problem-solving skills allows adapting to any role with effortless transition. Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in various positions.

## Skills

12 capabilities[Account Management](https://jobicy.com/talent/account-management.md)[Active Listening](https://jobicy.com/talent/active-listening.md)[Analysis](https://jobicy.com/talent/analysis.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Bank Reconciliation](https://jobicy.com/talent/bank-reconciliation.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Communication Skills](https://jobicy.com/talent/communication-skills.md)[Compliance](https://jobicy.com/talent/compliance.md)[Conflict Resolution](https://jobicy.com/talent/conflict-resolution.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Data Entry](https://jobicy.com/talent/data-entry.md)[Detail Oriented](https://jobicy.com/talent/detail-oriented.md)

## Experience

Career history

### Correspondence Specialist · New American Funding (Remote)

September 2020 – July 2023•	Progress the development of all customers written correspondence, ensuring timely process and response via email, fax, and web.
•	Support and educate borrowers with funding solutions, guiding them through the process and giving them the best possible resolution for their situation.
•	Assist and collaborate with foreclosure team on department projects, helping with review and approval or denial of pending foreclosures.
•	Process daily documentation and record maintenance through imaging, ensuring accurate and updated information is recorded.
•	Consistent top quarterly producer in quality assurance and overall production among a staff consisting of more than 300 mortgage loan processors and banking specialist.
•	Led the minimization of processing errors by 20% by pre-underwriting loans prior to submission to underwriting, while complying with specific investor guidelines.

### Collector · HCA Parallon (Remote)

October 2018 – September 2020•	Orchestrated the follow up on collection accounts, communicating and recording with client, updating all information and enabling payment.
•	Managed a high-volume workload within a deadline-driven environment.
•	Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
•	Performed excellent customer service skills, using high level communication to collect payment and assure customer of any further actions that will take place

### Customer Account Representative IV• · Brinks Inc.

September 2017 – May 2018•	Reviewed and Investigated reconciliation discrepancies, analyzing each account which involved the interview process of all parties.
•	Reduced claim settlements and increased customer satisfaction using strong communication and negotiation skills.
•	Handled complex reconciliations for clients by providing and creating daily reports to ensure proper accounting principles are being administered.
•	Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

### Reconciliation SR. Specialist II · JP Morgan Chase

January 2012 – July 2017•	Managed complex reconciliations, applying accounting concepts to reconcile and close assigned accounts in timely manner.
•	Held high level understanding of assigned accounts, which included surrounding operations that impact the account GL, system interfaces, and transaction flow of originating and clearing entries.
•	Spear-headed in the decision-making process for the next course of action with the customer's account, reviewing and analyzing before concluding on the account.
•	Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

## Education

Learning history

### Arizona State University

August 2022 – May 2024Bachelors

This professional hasn’t added portfolio projects yet.

This professional hasn’t listed any services yet.