Maya Langham

# Operations Manager

Location United StatesDesired Salary UnspecifiedWork preference Full Time, ContractLinksNot setStatus   Actively looking Field / Industry Finance & Accounting

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

No languages specified.

Report
[Overview](#overview)

## About Me

Manager with 12 years of experience in financial and workforce operations. Expert in enhancing operational efficiency, managing large teams, and implementing scalable processes. Seeking to leverage proven skills in strategic planning, project management, and KPI monitoring in an Operations Manager role.

## Skills

### [Communication Skills](https://jobicy.com/talent/communication-skills.md)[Project Management](https://jobicy.com/talent/project-management.md)[SQL](https://jobicy.com/talent/sql.md)[AWS](https://jobicy.com/talent/aws.md)[Analytical Skills](https://jobicy.com/talent/analytical-skills.md)[Data Analysis](https://jobicy.com/talent/data-analysis.md)[Process Improvement](https://jobicy.com/talent/process-improvement.md)[Jira](https://jobicy.com/talent/jira.md)[Budget Management](https://jobicy.com/talent/budget-management.md)[Change Management](https://jobicy.com/talent/change-management.md)[Forecasting](https://jobicy.com/talent/forecasting.md)[Coaching](https://jobicy.com/talent/coaching.md)[Client Relationship Management](https://jobicy.com/talent/client-relationship-management.md)[Performance Management](https://jobicy.com/talent/performance-management.md)[Oracle](https://jobicy.com/talent/oracle.md)[Confluence](https://jobicy.com/talent/confluence.md)[Google Workspace](https://jobicy.com/talent/google-workspace.md)[Sales Operations](https://jobicy.com/talent/sales-operations.md)[Operations Management](https://jobicy.com/talent/operations-management.md)[People Management](https://jobicy.com/talent/people-management.md)[Diversity And Inclusion](https://jobicy.com/talent/diversity-and-inclusion.md)[Program Development](https://jobicy.com/talent/program-development.md)[Microsoft SQL Server](https://jobicy.com/talent/microsoft-sql-server.md)[CRM Management](https://jobicy.com/talent/crm-management.md)[Business Management](https://jobicy.com/talent/business-management.md)[Office Management](https://jobicy.com/talent/office-management.md)[Miro](https://jobicy.com/talent/miro.md)[Management](https://jobicy.com/talent/management.md)[Financial Planning Analysis](https://jobicy.com/talent/financial-planning-analysis.md)

## Education

Fashion Institute of Technology  2009  A.A.S Fashion Merchandising Management

SkillPath Center for Professional Studies  2023  Certificate

1. Coaching for Leadership
2. Project Leadership

## Experience

Financial Operations Manager @ Caribou Financial  01/2022 - Current Precision in reconciling daily funding ($15K-$125K) with a focus on improved customer experience.
Managed add-on product payouts, ensuring financial accuracy and vendor satisfaction.
Achieved a 13% reduction in loan processing time, boosting sales by 25% through document acquisition.

Workforce Planning Manager @ Maximus Inc- Contractor  04/2020 - 01/2022 Reduced overtime by 30%, aligning volume projections with historical and real-time data.

Balanced preferences, operational needs, and budgets for a 300-member team.

Improved efficiency by 45% via KPI monitoring, addressing service delivery challenges.

Established scalable workforce tools, processes, and training.

Financial Operations Manager @ SS&C Technologies  11/2013 - 01/2022 Developed operational processes, ensuring regulatory compliance and training for 60+ recruits.

Supervised a 6-member team of direct reports, enhancing productivity while mentoring and developing their careers.

Monitored program progress, optimizing resource allocation for a 10% boost in team efficiency.

Collaborated with cross-functional teams (engineering, IT, legal, finance, sales) to streamline revenue operations processes, improving communication and alignment across departments.

Catalog Merchandise Manager @ CCS Direct/Eastbay  03/2011 - 05/2013 Managed catalog relaunch project, achieving a 23% growth in sales and launching on schedule and under budget.

Preserved data accuracy in reporting and tracking systems.

Conducted industry research, identifying partnerships and program improvements.