Kourtney Keys

# Project Management

Location United StatesDesired Salary 40 -  USD/hourlyWork preference Full TimeLinksNot setStatus   Actively looking Field / Industry Product & Operations

* SharePreferences:Relocation: NoNotice Period: ImmediateSkill Assessments:This user has not passed any tests yet

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Report
[Overview](#overview)
* [Portfolio](#portfolio)

## About Me

Detail-oriented and results-driven account coordinator with over 5 years of experience. Proven ability to multitask effectively, collaborate with cross-functional teams, and deliver high-quality results within tight deadlines. A dedicated team player known for fostering positive work environments. Eager to learn and adapt to new challenges while contributing to the success of a dynamic team.

## Skills

### [Project Management](https://jobicy.com/talent/project-management.md)[Account Management](https://jobicy.com/talent/account-management.md)

## Experience

Managed Account Coordinator @ Konica Minolta  2018/Present •	Provide high-level account service management for largest and most complex domestic and global clients.
•	Initiate improvement plans for active projects, perform continuous follow-up, and track projects to completion.
•	Understand customer contracts and SLAs, operationalize contract requirements, and enforce contractual SLA obligations.
•	Compile and distribute monthly/quarterly service metric reporting, hosting onsite or remote PAR presentations.
•	Drove business decisions and reduced operational costs

Participant Services Team Supervisor @ Acclaris  2013/2018 •	Maintain overall team scores and statistics, ensuring SLAs for incoming calls are met.
•	Administer agent ranking and statistics on a monthly basis, conduct side-by-side evaluations.
•	Forecast scheduling based on call volume and assist with reports needed for other departments.
•	Administer training to new hires, update training materials, and review and score calls for quality department.
•	Handle escalated calls, participate in supervisor calls, and assist other representatives with questions during calls.

## Education

Bethune Cookman University  2004 - 2007  Business Admin

Portfolio not available.